Security Operations Center Officer - Elkridge, MD (Flex Shift)
Sheppard Pratt · Elkridge, Maryland, United States ·
- Category
- Security
Monitors daily security operations at Sheppard Pratt's hospital campuses: answering emergency and non-emergency calls, watching CCTV and alarm systems, logging incidents, and dispatching security officers while coordinating with police, fire, and EMS on a flexible day/evening/night schedule.
Schedule: Flex (Days, Eve, Nights- 40hrs/week)
Oversee the daily security operations at both hospital campuses, using best practices to identify, analyze, and support effective responses to all incidents impactful to the hospitals, their operations, and the patients, visitors, and staff at these locations. These incidents most commonly include responses to behavioral and medical crises, safety incidents, natural disasters, and other security-related emergencies.
What to expect.
Under general supervision, your responsibilities will include:
- Receive emergency and non-emergency calls and record significant information.
- Monitor closed-circuit television systems, alarms, facility computers.
- Communicate effectively with the security and safety teams at the facility to assure business continuity by prioritizing calls according to importance.
- Facilitate communications and coordinate actions between various local emergency services such as Police, Fire, and Emergency Medical Services.
- Uses radio, phone, or computer to assist with the dispatch of officers, vehicles, or other field units to appropriate locations.
- Provide officers with information from 3rd parties about code calls, calls for service, obstacles, and any conditions impacting the safety of officers.
- Enter data in computer system and maintain logs and records of calls, activities, and other incident-related information.
What you’ll get from us.
At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:
- A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
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Comprehensive medical, dental and vision benefits for benefit eligible positions
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403b retirement match
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Generous paid-time-off for benefit eligible positions
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Complimentary Employee Assistance Program (EAP)
What we need from you.
- High school diploma or equivalent required.
- Exceptional customer service skills and knowledge of guidelines for emergency situations.
- Due to the demands of the position, must be able to work either day, afternoon, evening and overnights as needed.
- May require occasional travel between SP properties when needed.
- All candidates must be willing and able to respond to critical incidents with little or no advance notice. These incidents may include working more weekends and holidays and under stressful and physically demanding conditions.
WHY SHEPPARD PRATT?
At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual’s facing life’s challenges. Join us and be a part of a mission that changes lives!
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