Security Officer - voco Dubai®
IHG Hotels & Resorts · United Arab Emirates ·
- Experience
- 3+ years
- Company size
- 1000+
Maintains hotel security by patrolling premises, monitoring surveillance, controlling access, and responding to incidents; enforces policies and collaborates with teams to ensure guest/host safety.
About us
At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.
Your day today
The Security Officer is responsible for maintaining a safe and secure environment for hosts, visitors, and assets. This includes implementing and enforcing security policies, conducting regular patrols, monitoring surveillance equipment, and responding to security incidents.
Conduct regular patrols of the premises to identify and address security risks.
Monitor security surveillance systems to detect and prevent unauthorized access or suspicious activities.
Control access points and verify the identity of individuals entering the premises.
Issue and deactivate access cards or credentials as needed.
Enforce access policies and procedures.
Respond promptly to security incidents, alarms, and emergencies.
Investigate and document security incidents, providing detailed reports.
Coordinate with law enforcement and emergency services when necessary.
Enforce company security policies and procedures.
Communicate and educate host on security best practices.
Maintain clear and effective communication with team members and other relevant stakeholders.
Report any security issues or concerns to appropriate personnel.
Assist in the development and implementation of emergency response plans.
Participate in regular drills and training exercises.
Collaborate with other departments to address security needs and concerns.
Handling lost & found of the hotel.
What we need from you
At voco Dubai, we look for hosts who are reliably different and contribute in the success of bringing our brand to life!
The Security Officer, with a minimum of 3 years' experience in a similar role, is responsible for ensuring the safety and security of guests, hosts, and assets within the hotel premises. This role requires the ability to engage with diverse teams, strong communication skills, and meticulous attention to detail. The ideal candidate will have a background in a four or five-star hotel or a comparable industry, and require security Sira license and First Aid/CPR certification.
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
What we offer
We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.
Reliably Different - Welcome to voco® Hotels, IHG’s new upscale brand. We call our Hotels voco® – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco® hotel opened in November 2018 in Gold Coast, Australia, and the first voco® Hotel across IMEA is voco® Dubai. voco® Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It’s location on the vibrant Shiekh Zayed Road is also connecting it to many day time and no delights of the city, moments from shopping, dining, and entertainment experiences.