Security Officer

The Four Seasons Hotel Minneapolis seeks a Security Officer to join our talented team!

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.

About the role

Basic Purpose: Monitors, responds and trains for emergency/security systems and incidents. Is the safety and policy leader for the overnight shift. Assists guests and employees with operational tasks. Responds as a 1st responder trained in CPR. Answers phones and directs calls, as well as assisting with any other tasks needed on the overnight shift.

What you will do

• Assist the Hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, Hotel property, building and grounds. Enforce Hotel rules, regulations and policies as well as the departments’ rules, policies and standards.

• Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.

• Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.

• Patrol building noting and correcting safety, security, and fire hazards. Able walk/run up stairs carrying a fire extinguisher.

• Implement all policies and procedures regarding security and safety.

• Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.

• Respond properly in any hotel emergency safety situation.

• Assist with Worker’s Compensation, complete reports, and maintain a health and safety.

• Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.

• Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.

• Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.

• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.

• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.

• Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.

• Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.

• Works harmoniously and professionally with co-workers and supervisors.

What you bring

• At least 1+ years of security experience, preferably within Hotels

• High School diploma - Bachelors Degree Preferred.

• Apply an ethical approach to the outcome of situations.

• Strong interpersonal and relationship-building skills to work with peers, superiors and clients.

• Work in a safe, prudent and organized manner.

• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.

• Reading, writing and oral proficiency in the English language

• Ability to multi-task in a high volume and demanding environment.

• Strong problem solving skills, ability to handle difficult situations and guests.

What we offer

We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:

• Wage: $25.88 per hour

• Comprehensive health and vision insurance*

• Discovery nights at Four Seasons Properties around the globe

• Holiday and vacation pay

• Daily meals inspired by award-winning chefs

• Uniforms and uniform care

• Sick pay, disability coverage and life insurance

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:

• Parking discounts

• Staff lounge and cafeteria space with city view

• Up to eight weeks of parental leave pay

• Fur baby insurance

• 401(k) retirement plan

• Discounted accommodations at Four Seasons properties worldwide

• *Dental coverage available at a discounted rate.

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSMinneapolis