Security Engineer
CyberCX · Australia ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Security
The work we do matters CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.
About the role We are looking for a Network Security Engineer to join our Managed Security Engineering team, supporting a portfolio of enterprise customer environments. This is a hands on engineering role suited to someone with solid network security fundamentals who enjoys troubleshooting, working across live production environments and solving a variety of customer issues. You will work primarily across Fortinet and Palo Alto technologies, supporting the day to day operation of customer network security environments through BAU activities, incident response, scheduled changes, health checks and ongoing service improvement. The role would suit someone who already has practical firewall and networking experience and wants to continue building their capability across different enterprise environments while working alongside experienced engineers and technical leads. What you’ll be doing
- Support and maintain customer network security environments across Fortinet and Palo Alto platforms
- Investigate and resolve network connectivity, firewall, VPN and access-related issues
- Troubleshoot problems across routing, switching, NAT, firewall policies and related network services
- Respond to operational incidents, including higher-priority P1/P2 issues where required
- Perform scheduled configuration changes and support customer change requests
- Complete regular environment health checks and identify potential issues before they impact customers
- Analyse alerts and service requests and work through issues to root cause
- Support firewall policy changes, VPN configuration and broader network security administration
- Work with customers and internal technical teams to resolve complex incidents and service issues
- Contribute to service improvement activities and help identify opportunities to make customer environments more stable, secure and efficient
- Maintain clear technical documentation and work within established change and operational processes
- Participate in an after-hours support roster as part of the wider managed services team
- Hands-on experience with Fortinet / FortiGate and Palo Alto firewall technologies
- Strong networking fundamentals across TCP/IP, routing, switching, VPNs, NAT and firewall policy
- Experience troubleshooting connectivity and access issues across live production environments
- Experience administering or supporting enterprise firewall environments
- Understanding of network traffic flows and the ability to methodically isolate faults across network and security layers
- Experience working with incidents, service requests and scheduled changes
- Exposure to managed services, MSP/MSSP environments or enterprise infrastructure/security teams
- Good understanding of change management and production risk
- Strong communication skills and confidence working with customers and internal technical teams
- Ability to work independently while knowing when to escalate more complex issues
- A willingness to learn, broaden your technical capability and contribute to continuous service improvement
Experience with FortiManager, Panorama, SD-WAN, high availability, enterprise VPN technologies or network automation** would be advantageous, but is not essential.
Benefits of working at Accenture: - 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace™
- Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
- We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is a an EEO and Affirmative Action Employee of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity Statement for Australia:
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
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