Security Analyst

Salary: $100,000 per year

About the role

We are looking for a driven and analytical Security Analyst to join our growing security team. In this role, you will be responsible for monitoring, detecting, and responding to security incidents across multiple client environments. You will work closely with customers to provide threat analysis, compliance assessments, reporting, and remediation recommendations. You'll also play a key role in mentoring junior team members and contributing to the ongoing improvement of our security services.

What You’ll Be Doing

Security & Incident Response

• Monitor and respond to security incidents across critical systems

• Perform incident triage, containment, and restoration

• Assist in Root Cause Analysis for major incidents

• Manage intermediate SIEM activities

• Deliver security reports and vulnerability remediation advice

Technical Support & Troubleshooting

• Isolate, replicate, and resolve technical and security issues

• Handle ticket escalations from junior engineers

• Maintain detailed troubleshooting documentation

Compliance & Reporting

• Provide compliance assessments across multiple regions

• Maintain accurate records of incidents and remediation actions

• Contribute to knowledge base articles and documentation

Collaboration & Mentorship

• Mentor junior team members

• Collaborate across support teams for swift issue resolution

• Participate in internal training and continuous improvement initiatives

What Success Looks Like (KPIs)

This role includes performance metrics tied to bonuses and career progression, including:

• 90% Ticket SLA adherence

• 100% CSAT (no negative client feedback)

• 35+ hours logged weekly

• 3+ service tickets closed daily (average)

• Monthly knowledge base contributions

• Billable/project hour targets

What We’re Looking For

Education & Experience

• Diploma or Degree in IT (or equivalent industry certifications)

• 1–2 years’ experience in a similar role

• Experience within an MSP environment supporting multiple clients

• Background in infrastructure and/or endpoint support

Technical Skills

Microsoft & Azure

• Strong knowledge of Microsoft 365 security solutions

• Experience with Windows Server (Hybrid), IIS, SQL

• Solid understanding of Azure (VMs, Storage, AKS, App Gateway, VNETs, Policies)

• Knowledge of business continuity tools (ASR, Backup, Soft Delete, Replication)

Networking

• TCP/IP, NAT/PAT, DNS

• Routing & switching

• VNET Gateways, ACLs, NSGs

• Firewall fundamentals

Security

• Security principles and attack vectors

• SIEM management

• Endpoint Protection (EPP/EDR)

• Vulnerability management

• Familiarity with tools such as Microsoft Defender, Sentinel, Tenable, Umbrella

Automation & DevOps

• Basic PowerShell scripting

• ARM, Azure DevOps, Bicep

• Simple security runbooks

Linux

• Working knowledge of Linux administration

Soft Skills We Value

• Positive, “can-do” attitude

• Strong analytical and problem-solving ability

• Excellent written and verbal communication

• Ability to explain technical issues to non-technical stakeholders

• Exceptional time management in fast-paced environments

• Research-driven mindset with awareness of emerging security trends

• Leadership qualities and mentoring capability

Certifications

You will be required to obtain and maintain at least four certifications across a minimum of two vendors, including options such as:

Microsoft (AZ-104, AZ-700, SC-200, SC-300, SC-400, SC-900, AZ-800/801)
Fortinet (NSE 1–3)
ITIL4 Foundation

Benefits

• Wellbeing initiatives

• Rewards & Recognition programs

• Salary sacrifice options

• Extended hours allowance

• Global outreach opportunities

• Clear career progression pathway

Key responsibilities

• Monitor and respond to security incidents across critical systems

• Perform incident triage, containment, and restoration

• Assist in Root Cause Analysis for major incidents

• Manage intermediate SIEM activities

• Deliver security reports and vulnerability remediation advice

• Isolate, replicate, and resolve technical and security issues

• Handle ticket escalations from junior engineers

• Maintain detailed troubleshooting documentation

• Provide compliance assessments across multiple regions

• Mentor junior team members

About you

• Diploma or Degree in IT or equivalent industry certifications

• 1–2 years' experience in a similar role

• Experience within an MSP environment supporting multiple clients

• Background in infrastructure and/or endpoint support

• Strong knowledge of Microsoft 365 security solutions

• Experience with Windows Server (Hybrid), IIS, SQL

• Solid understanding of Azure (VMs, Storage, AKS, App Gateway, VNETs, Policies)

• Knowledge of business continuity tools (ASR, Backup, Soft Delete, Replication)

• Working knowledge of Linux administration

• Basic PowerShell scripting

Benefits

• Wellbeing initiatives

• Rewards & Recognition programs

• Salary sacrifice options

• Extended hours allowance

• Global outreach opportunities

• Clear career progression pathway

About us

CNS is a global Managed Service Provider with over 25 years in the industry and a team of 80+ professionals worldwide. As a Microsoft Gold Partner and ISO 27001 certified organisation, we deliver secure, compliant, and high-performance technology solutions to clients across multiple regions. We pride ourselves on technical excellence, strong client relationships, and a culture built on collaboration and continuous improvement.