Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
About the Role:
The Scrum Master serves as a trusted Agile practitioner within the Data & Analytics organization, partnering with Product Owners, Data Scientists, Data Engineers, Analytics professionals, business stakeholders, and technology teams to facilitate the successful delivery of complex initiatives.
This role is responsible for enabling high-performing Agile teams through coaching, facilitation, servant leadership, and continuous improvement. The successful candidate will help teams improve delivery predictability, collaboration, transparency, and overall effectiveness while ensuring Agile principles and best practices are consistently applied throughout the delivery lifecycle.
Operating within a complex portfolio environment, the Scrum Master will help teams navigate dependencies across shared data assets, data products, platforms, environments, governance processes, release schedules, and business stakeholders. The role requires solid organizational awareness and facilitation skills to ensure dependencies are visible, risks are proactively managed, and teams can translate strategic priorities into realistic and achievable sprint and release plans.
As a senior individual contributor, this role provides leadership through influence rather than authority, fostering an environment that supports innovation, continuous learning, accountability, and delivery excellence. The Scrum Master will serve as a key resource to teams and stakeholders, proactively identifying opportunities to improve processes, remove barriers, and enhance overall team performance.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities:
- Serve as Scrum Master for one or more Data & Analytics delivery teams, facilitating Agile delivery and supporting successful business outcomes
- Lead Scrum ceremonies including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Reviews, and Sprint Retrospectives
- Partner with Product Owners to maintain healthy backlogs, refine priorities, and maximize business value delivery
- Coach Agile teams, Product Owners, and stakeholders on Scrum principles, Agile practices, and continuous improvement methodologies
- Foster a culture of collaboration, transparency, accountability, innovation, and team ownership
- Identify, remove, and proactively manage impediments, risks, dependencies, and constraints impacting delivery outcomes
- Facilitate visibility and resolution of cross-team dependencies across shared data assets, platforms, environments, governance processes, and business stakeholders
- Partner with business leaders, Product Owners, and delivery teams to translate strategic priorities into realistic sprint goals, release plans, and achievable delivery commitments
- Coordinate planning and execution activities across multiple teams to ensure alignment on priorities, dependencies, resource constraints, and delivery timelines
- Support governance, architecture, compliance, privacy, and operational review processes required for successful solution delivery
- Use Agile metrics and delivery insights to facilitate learning, improve predictability, identify opportunities for continuous improvement, and support informed decision-making aligned to customer and business outcomes
- Promote Agile, Lean, and product-oriented delivery practices while supporting the ongoing growth of Agile maturity across teams
- Review team processes and workflow practices, providing recommendations to improve delivery effectiveness and operational efficiency
- Serve as a trusted advisor and subject matter expert on Agile delivery practices, team effectiveness, and organizational agility
- Contribute to the development and adoption of Agile standards, best practices, tools, and delivery frameworks across the Data & Analytics organization
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications:
- Undergraduate degree or equivalent combination of education and professional experience
- Proven significant experience serving as a Scrum Master, Agile Practitioner, or Agile delivery professional
- Proven experience supporting data, analytics, reporting, business intelligence, artificial intelligence, machine learning, technology, or software delivery teams
- Demonstrated solid understanding of Agile frameworks, including Scrum, Kanban, Lean, and iterative delivery methodologies
- Proven experience facilitating Agile ceremonies, planning activities, and stakeholder engagement sessions
- Demonstrated ability to coach teams, Product Owners, and stakeholders on Agile practices, delivery planning, and team effectiveness
- Demonstrated experience supporting teams operating within complex delivery environments where roadmap commitments must be balanced with production support, defects, technical debt, operational priorities, and time-sensitive business or regulatory requirements while maintaining transparency, stakeholder alignment, and sustainable delivery outcomes
- Proven experience managing delivery risks, dependencies, and impediments within complex and highly matrixed environments
- Demonstrated solid communication, facilitation, conflict resolution, and stakeholder management skills
- Proven experience utilizing Agile metrics and delivery insights to drive continuous improvement and informed decision-making
- Proven ability to influence outcomes and drive alignment across business and technical stakeholders without direct authority
- Demonstrated solid analytical, organizational, and problem-solving skills
Preferred Qualifications:
- Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or equivalent Agile certification
- Proven experience supporting Data Science, Data Engineering, Artificial Intelligence, Machine Learning, Reporting, Business Intelligence, or cloud-based analytics initiatives
- Proven experience utilizing Agile management platforms such as Jira, Rally, Azure DevOps, or equivalent tools
- Proven experience coordinating delivery across multiple teams with shared dependencies, platforms, and governance requirements
- Proven experience facilitating Agile transformations or Agile maturity improvement initiatives
- Proven experience within healthcare environments, including healthcare analytics or healthcare technology
- Proven experience supporting geographically distributed teams and global delivery models
- Demonstrated understanding of modern data platforms, cloud technologies, and analytics ecosystems
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.
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