1. Must be local to Lansing, Michigan (within 50 miles or 1 hour commute) for on-site interviews and on-site work requirements.
2. No remote option.
3. Minimum 2 days working on-site required.
4. Please No C2C or 3rd Party Submissions.
Summary
We are seeking an experienced and highly collaborative Scrum Master to serve as a servant leader, Agile coach, and facilitator for cross-functional teams. The ideal candidate will have a proven track record of guiding Agile teams through Scrum, Kanban, and SAFe methodologies while fostering a culture of accountability, transparency, continuous improvement, and high performance. This role is responsible for facilitating Agile ceremonies, removing impediments, managing dependencies, and protecting teams from distractions that could impact delivery commitments. The Scrum Master will partner closely with Product Owners, Engineering, QA, Architecture, Compliance, and Operations teams to ensure alignment on priorities, delivery forecasts, and business outcomes. In addition to supporting team-level execution, this individual will play a critical role in advancing Agile maturity across the organization by coaching leaders and teams on Lean-Agile principles, best practices, and continuous delivery strategies. Success in this role requires exceptional communication, facilitation, conflict resolution, and stakeholder management skills, along with the ability to influence and motivate teams within a fast-paced, cloud-first environment. This is an excellent opportunity for a seasoned Agile professional who is passionate about empowering teams, driving organizational agility, and delivering high-quality solutions that support critical financial and debt management business functions.
Required Qualifications
- 7+ years of experience serving as a Scrum Master in Agile software development environments.
- Proven experience supporting complex, enterprise-level financial or debt management software solutions.
- Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe, Nexus, LeSS, or similar).
- Strong understanding of software development life cycles (SDLC), secure application development lifecycle (SADLC), and modern DevOps practices.
- Demonstrated ability to guide teams in implementing Agile best practices, continuous improvement, and delivery forecasting.
- Experience facilitating Agile ceremonies including Sprint Planning, Daily Scrum, Refinement, Sprint Reviews, and Retrospectives.
- Strong ability to remove impediments, negotiate dependencies, and collaborate across cross-functional teams (engineering, QA, product, architecture, compliance, and operations).
- Hands-on experience using Azure DevOps Agile lifecycle management tools.
- Proven ability to coach Product Owners in backlog refinement, story decomposition, estimation, and value prioritization.
- Experience supporting teams working with integration-heavy, API-driven, or data-centric systems.
- Strong understanding of regulatory, privacy, and security considerations in financial services software (e.g., PCI, SOC, FFIEC, CFPB-related requirements).
- Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
- Ability to lead multiple Agile teams or a large, scaled program context.
- Experience working in fast-paced, cloud-first environments (Azure, AWS, or GCP).
Preferred Qualifications
- SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification.
- Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms.
- Understanding of user-centered design, accessibility standards, and customer journey mapping.
- Experience supporting Quality Assurance processes including regression, user acceptance testing (UAT), and post-deployment validation.
- Ability to facilitate technical discussions, backlog elaboration sessions, and dependency alignment across multiple teams.
- Experience contributing to or establishing Centers of Excellence (Agile CoE) or process governance programs.
Dewpoint Core Competencies
- Vision and Strategy - Supports Strategy and Vision and can clearly articulate to their team.
- Customer and Team Focus - Builds rapport within and between teams. Develops trusted relationships with customers up through the Director level.
- Effective Communicator - Able to convey technical concepts and rationale of ideas and decisions to teams with clarity in multiple ways.
- Adaptability - Able to respond to chaos and ambiguity within teams and between teams.
- Accountability - Owns problems, issues and outcomes within their team. Holds self and others accountable for achieving team results.
- Collaboration - Works effectively within team and across teams to solve problems and solution opportunities.
- Critical Thinking - Examines issues, ideas and situations to impact results and implement improvements.
- Coach and Mentor - Coaches others on tools, process, technologies, best practices and personal skills such as communication and collaboration.
Key Competencies
- Strong servant leadership mindset with a focus on empowering teams.
- Exceptional analytical, organizational, and problem-solving skills.
- Ability to drive transparency, predictability, and continuous delivery.
- Comfortable facilitating executive-level reporting, burn-up metrics, dashboards, and KPI updates.
- Ability to maintain a positive, motivating influence within high-pressure or sensitive delivery timelines
Minimum Physical Expectations
- Physical activity that often requires keyboarding, sitting, phone work, and filing.
- Physical activity that often requires extensive time working on a computer.
- Physical activity may require lifting under 25 lbs.
- Physical activity that sometimes requires travel – car, train, and/or air.
- Physical activity that sometimes requires bending, stooping, reaching, climbing, kneeling, and/or twisting.
- Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus.
- Must hear and speak well enough to conduct business over the telephone or face to face (in English) for long periods of time.