SAP Support Specialist (57763)

Sirio Americas has an immediate opportunity for an experienced SAP Business One (SAP B1) Support Specialist to provide daily hands-on operational and functional support for our SAP B1 (HANA) ERP system.

The ideal candidate will possess deep expertise in SAP Business One within a regulated batch-manufacturing environment. This role will serve as the primary on-site technical and functional resource supporting warehouse staff, production planners, quality operators, procurement, sales and finance users across our US factory.

Key Responsibilities

1. Daily System Support & Troubleshooting

• Provide immediate on-floor and remote functional support for end-users across core SAP B1 modules, including Procurement, Sales, Production, Inventory & WMS, Accounts Payable, Accounts Receivable, and Quality Control.
• Troubleshoot daily system transaction issues related to Order to Cash and Procure to Pay processes.
• Configure and maintain local system settings, user authorizations, and standard/custom alerts to prevent operational bottlenecks.

2. Manufacturing & Inventory Execution Support

• Support the 3-level Work Order hierarchy (Finished Goods, Bulk, and Semi-Finished Goods/Intermediates) and standard routing sequences across diverse dosage forms like Soft gels, Gummies, and Unit Dose.
• Resolve issues related to Bill of Materials (BOM) management, BOM revisions, routing versions, scrap/loss factors, and MRP planning runs.
• Oversee WMS execution, troubleshooting Honeywell and UROVO PDA handheld scanning devices.
• Manage inventory transfers and virtual/transit bins used to track stock movements between buildings.
• Directly support the physical cycle counting process and resolve variances via designated holding or discrepancy bins.

3. Quality Control (QC) & Regulatory GxP Compliance

• Ensure the system strictly maintains cGMP and FDA regulations (21 CFR Parts 210/211 and 21 CFR Part 11 ERES).
• Support system-enforced "hard gates" that prevent unreleased or locked material from being issued to production or shipped to customers.
• Maintain the Lot and Batch Number hierarchy. Validate lot-level QC Results (Pending/Pass/Fail) and individual batch statuses (Released, Restricted, Locked) across the system.
• Troubleshoot barcode and label printing setups (Zebra and SATO printers) to ensure inventory labels carry mandatory batch information and QR codes.
• Maintain strict compliance with electronic signature and audit trail requirements for all GxP-critical actions.

4. Finance & Master Data Alignment

• Assist the Finance team with standard costing configurations, moving average valuations, variance allocations, and production order technical closures.
• Support the Master Data Governance (MDG) flow, ensuring clean synchronization of item master data and business partner profiles between MS Dynamics/CRM,OA, SRM, and SAP B1.