SAP Success Plan Manager - Expert

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

You bring deep expertise in SAP engagement delivery and governance strategy, ready to operate as a senior delivery authority and lead programmes to lasting customer value. This role is for you.

What you’ll bring

• 12+ years leading complex SAP service engagements, navigating commercial realities and aligning delivery to customer objectives.
• Deep customer success capability spanning the full engagement lifecycle, with a focus on retention, growth, and satisfaction.
• Proven C-level influencing skills, establishing advisory relationships, managing escalations, and sustaining strategic partnerships.
• Value management discipline, quantifying SAP business impact through co-developed scorecards for senior stakeholders.
• Time-boxed engagement orchestration: 90-day cycles with clear milestones, fixed scope, and a focus on rapid value delivery.
• Fluency across SAP BTP, S/4HANA, and adjacent landscapes, guiding customers through complex integration and architecture decisions.
• Emotional intelligence and sound problem-solving, reading dynamics, de-escalating tension, and resolving issues before they affect outcomes.
• Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance, assessed via a Codility take-home assignment.

What you’ll build

You lead high-stakes SAP service engagements across a strategic portfolio, governing delivery, guiding adoption, and keeping programmes on track.

• Design and execute governance models that keep SAP programmes aligned to customer objectives and focused on innovation.
• Lead SAP solution adoption across your portfolio, managing timelines, mitigating risk, and resolving critical issues before they affect outcomes.
• Serve as the trusted advisor to C-level stakeholders, reinforcing partnership through consistent value communication.
• Communicate value realisation at every stage, making the SAP investment case tangible and credible.
• Orchestrate time-boxed engagements, maintaining milestone discipline and scope integrity across complex programmes.
• Apply integration expertise to accelerate time-to-value on SAP BTP and S/4HANA, guiding customers through complexity.
• Embed AI-assisted tools and agentic workflows to raise delivery quality and pace, modelling AI adoption for the team.

Where you belong

At SAP, you join a global community of delivery professionals who believe great outcomes are built through expertise, trust, and follow-through. You work with SAP’s most strategic customers, at the intersection of technology and long-term partnership. Your impact is yours to own.

If you thrive when the stakes are high, the work is complex, and outcomes are real, you belong here.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 459302 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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