SAP S/4HANA Administrator & Business Process Support Specialist (Contract) at PMG Asia Pacific Pte Ltd – Outram | Jobyssey

Position Summary

We are seeking an experienced SAP S/4HANA Administrator & Business Process Support Specialist (1 Year Contract, subject to renewal) who is responsible for the administration, maintenance, and support of the SAP S/4HANA system, ensuring system reliability, data integrity, and optimal performance. The role will also work closely with business users across departments to support process execution, troubleshoot issues, provide end-user training, drive continuous process improvements, and integration.

Job Responsibilities

1. SAP S/4HANA Administration

Administer and maintain SAP S/4HANA applications and related systems.
Monitor system performance, availability, and security.
Manage user accounts, authorizations, and access controls.
Coordinate with SAP vendors, consultants, and support partners on system issues and upgrades.
Support system configuration, testing, patch management, and enhancements.
Ensure data integrity and compliance with company policies.
Maintain system documentation, procedures, and technical records.
Support backup, recovery, and business continuity processes.
Participate in SAP implementation, migration, integration, and enhancement projects.

2. Business Process Support

Provide first-level support to SAP users across Finance, Procurement, Sales & Project Enterprise, and integration functions.
Investigate, troubleshoot, and resolve SAP and Integration-related issues promptly.
Assist users in understanding and following SAP business processes and best practices.
Analyse business requirements and recommend process improvements.
Coordinate User Acceptance Testing (UAT) for system changes and enhancements.
Develop and maintain process documentation, work instructions, and training materials.
Conduct user training and refresher sessions.
Monitor support tickets and requests, ensuring timely resolution.

3. Process Improvement & Reporting

Perform root-cause analysis on recurring issues and work with stakeholders, consultants and SAP support to recommend permanent fixes rather than workarounds.
Participate in digital transformation and automation initiatives.
Generate system reports and dashboards to support business operations.
Review workflows and recommend enhancements to increase efficiency and data accuracy.
Support master data governance and data quality initiatives.

Job Specifications

3-5 years of experience supporting SAP ERP systems, with at least 1-2 year on SAP S/4HANA.
Knowledge of SAP S/4HANA architecture and functionality.

Hands-on experience in SAP administration and business user support.
Understanding of user roles and authorisation management.
Understanding of business process integration across departments.
Understanding of system integration, interfaces, and data migration concepts.

Good understanding of end-to-end business processes, including Project Enterprise, Sales and Distribution, Procurement and Purchasing, and Financial Accounting & Controlling.
Basic knowledge of SAP reporting and data analysis.
Experience working with external SAP consultants and vendors.
Experience supporting multi-country SAP environments.

Strong problem-solving and analytical skills.
Good communication and interpersonal skills.
Ability to work independently and manage multiple priorities.
Customer-service oriented with strong stakeholder management capabilities.
Ability to conduct user training and facilitate change management initiatives.

Strong documentation skill.
Proficient in written and verbal communication in English.

Qualifications

SAP Certification in SAP S/4HANA is preferred.
Bachelor's Degree or Diploma in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance or a related field.

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