SAP Project Manager

Roles & Responsibilities :

Minimum of 10+ years of formal education.

• 8–10 years of experience in SAP Project Management, covering implementation, migration, and application support (AMS) engagements.

• Strong verbal and written communication skills in English; knowledge of Hindi will be an added advantage.

• Proven experience in SAP support projects, with the ability to work under pressure, meet tight deadlines, and deliver high-quality customer service.

• Ability to work independently, take ownership of assignments, and ensure timely completion in line with standard practices and organizational guidelines.

Mandatory / Preferred Skills: Core Competencies & General Skills

• Hands-on project management experience in SAP S/4HANA, with specialization in at least one SAP module.

• Strong hands-on understanding of SAP S/4HANA architecture and support landscape, including system operations, performance monitoring, and issue resolution

• Strong stakeholder management skills, with the ability to engage effectively with business users and senior leadership.

• Experience in managing incident, problem, and change management processes in line with ITIL standards, ensuring strict SLA and KPI adherence.

• Proficiency in handling end-to-end AMS support activities, including root cause analysis, defect resolution, and continuous improvement initiatives.

• Ability to estimate Project/CR technical effort, timelines, and dependencies for change requests and enhancements

• Demonstrated ability to lead teams, track progress, and provide structured and periodic updates to customers.

• Capability to understand business challenges and translate them into SAP solutions, ensuring timely issue resolution.

• Experience in conducting requirement-gathering workshops for change requests and managing their implementation lifecycle.

• Flexibility to provide extended support during critical situations, including weekends for high-priority issues, system restarts, or patch upgrades.

• Proactive mindset to identify opportunities for optimization in existing integrations and recommend multiple solution approaches.

• Strong understanding of SAP project lifecycle phases including development, testing (unit, integration, functional), go-live, and post-go-live support.

• Ability to manage business user expectations and deliver consistent support services.

• Experience supporting rollout projects and post go-live production support across plants.

• At least one end-to-end SAP implementation experience, including migration and cutover activities.

Technical Skills Mandatory / Preferred Skills:

• Strong understanding of SAP S/4HANA and AMS support landscape.

• Expertise in at least one core SAP module (MM/SD/FI/PP/EWM) with cross-module integration knowledge.

• Experience in incident, problem, and change management with SLA adherence.

• Knowledge of SAP integrations (IDOC, RFC, interfaces with non-SAP systems).

• Familiarity with SAP Fiori, output management, and basic configurations.

• Exposure to batch management, inventory, and procurement processes.

• Experience in transport management, release cycles, and system upgrades.

• Working knowledge of Solution Manager / ServiceNow / ticketing tools.

• Understanding of custom developments, testing cycles, and deployment support.

• Ability to perform root cause analysis, fit-gap analysis, and solution optimization.

Preferred Skills :
Certification in SAP: SAP Activate Project Manager

Others:

• Facilitate workshops to gather and validate business requirements, identify gaps, and propose effective solutions.

• Perform detailed analysis of complex business requirements and translate them into SAP system solutions.

• Conduct fit-gap analysis and recommend optimized SAP processes, including necessary enhancements.

• Prepare effort estimations, cost projections, and implementation timelines.

• Lead and coordinate both functional and technical teams to ensure seamless delivery.

• Ensure compliance with project management standards, quality benchmarks, and customer expectations.

• Drive continuous improvement by identifying automation and optimization opportunities within the AMS landscape.