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COMPANY DESCRIPTION
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
This position requires access to customer data; Must be a U.S. citizen.
SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager’s approval to transfer.
Role Overview
SAP NS2 is seeking an accomplished Director, DevOps & Cloud Platform Engineering to lead the strategy, architecture, delivery, and operational excellence of our secure cloud infrastructure and automation capabilities. This leader will own a critical function responsible for enabling highly available, scalable, compliant, and automation-driven cloud environments that support SAP products and services across a diverse customer base, including local, state, and federal government agencies, as well as private sector organizations supporting government-related missions.
This role is designed for a seasoned technology leader with deep expertise in multi-cloud infrastructure, platform engineering, DevSecOps, site reliability practices, and secure operations at scale. The successful candidate will lead a high-performing engineering organization responsible for designing, building, and operating provider-agnostic infrastructure solutions across AWS, Azure, and GCP, while driving standardization, resilience, and continuous improvement across the platform lifecycle.
The ideal candidate combines executive-level leadership, strong engineering judgment, operational discipline, and hands-on technical credibility. This individual will play a key role in advancing SAP NS2’s cloud maturity by scaling infrastructure automation, strengthening reliability and security practices, and ensuring mission-critical environments meet demanding performance, compliance, and customer expectations.
Key Responsibilities
- Lead, mentor, and scale a high-performing DevOps and cloud platform engineering organization, fostering a culture of technical excellence, accountability, innovation, and continuous improvement.
- Define and execute the strategic roadmap for cloud infrastructure, platform automation, operational maturity, and engineering standardization across a multi-cloud ecosystem.
- Serve as the senior technical and people leader for infrastructure engineering, balancing long-term platform strategy with near-term operational execution.
- Oversee the architecture, deployment, and lifecycle management of secure, scalable, resilient infrastructure using Infrastructure as Code, with a strong emphasis on Terraform, reusable modules, policy-driven automation, and platform consistency.
- Drive the design and operational governance of provider-agnostic infrastructure patterns across AWS, Azure, and GCP to support secure, repeatable, and compliant deployments.
- Lead the evolution of configuration management and post-provisioning automation practices using Ansible and related tooling to support customer environments at scale.
- Establish and enforce engineering best practices for GitLab-based source control, branching strategy, peer review, release governance, CI/CD, and change management across multiple repositories and teams.
- Provide leadership for the deployment, operation, and continuous improvement of containerized and orchestrated platforms, including Docker and Kubernetes, with a focus on reliability, scalability, maintainability, and security.
- Partner closely with product engineering, security, compliance, architecture, operations, and customer-facing teams to deliver infrastructure solutions aligned with business priorities, customer commitments, and regulatory requirements.
- Champion DevSecOps and security-by-design principles, ensuring security, governance, and compliance controls are embedded into infrastructure architecture, automation pipelines, and operational processes.
- Drive operational excellence through mature incident response, root cause analysis, problem management, service restoration, and post-incident improvement practices.
- Provide executive oversight for troubleshooting and resolving complex infrastructure, platform, networking, and connectivity issues across hosted and customer-connected environments.
- Ensure robust observability, monitoring, logging, alerting, and telemetry capabilities are implemented and continuously improved across a multi-tenant, multi-cloud environment.
- Lead efforts to improve service reliability, platform resilience, disaster recovery readiness, and operational performance for mission-critical workloads.
- Oversee the development and maintenance of high-quality technical documentation, architecture artifacts, standard operating procedures, governance materials, knowledge base content, and technical advisories.
- Identify and responsibly implement opportunities to leverage generative AI and intelligent automation to improve engineering productivity, consistency, speed, and operational effectiveness within approved security and compliance boundaries.
- Manage organizational priorities, staffing, delivery planning, cross-functional dependencies, and execution risk to ensure successful delivery of both strategic initiatives and day-to-day operational commitments.
Knowledge and Skills
- Proven leadership experience managing DevOps, cloud infrastructure, platform engineering, or SRE teams in complex enterprise or regulated environments.
- Deep expertise in AWS foundational and advanced services, including EC2, S3, IAM, Route 53, VPC, and related networking, security, and automation capabilities.
- Deep expertise in Azure foundational services, including Virtual Networks, Application Gateway, Storage Accounts, Virtual Machines, Load Balancer, and Resource Groups.
- Strong expertise in GCP foundational services, including Projects, Compute Engine, GKE, Cloud Storage, and VPC.
- Expert-level proficiency in Terraform, including module architecture, reusable design patterns, state management, policy integration, and multi-cloud deployment strategies.
- Strong experience leading CI/CD transformation and infrastructure automation maturity across engineering organizations.
- Strong scripting and automation skills using Python, Bash, and related tooling.
- Experience with RBAC, identity provisioning, secrets management, and access governance, including integration with enterprise identity and security controls.
- Strong understanding of platform engineering, SRE principles, and service reliability practices, including SLAs, SLOs, error budgets, and operational metrics.
- Strong investigative and troubleshooting capabilities across cloud infrastructure, distributed systems, Linux platforms, and network configurations.
- Experience with observability, centralized logging, telemetry, and log processing in cloud-native and hybrid environments.
- Strong knowledge of networking fundamentals, including IP routing, subnetting, DNS, load balancing, firewalls, and connectivity troubleshooting.
- Strong Linux systems expertise, including deployment, hardening, performance tuning, patching, and troubleshooting.
- Familiarity with enterprise workflow and service management platforms such as ServiceNow and Jira.
- Excellent written and verbal communication skills, with the ability to influence and communicate effectively across executive, technical, operational, and customer stakeholder groups.
Minimum Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
- 10+ years of experience in cloud infrastructure, DevOps, site reliability engineering, platform engineering, or related technical disciplines.
- 5+ years of experience leading or managing technical teams in a DevOps, infrastructure, cloud engineering, or platform operations environment.
- Demonstrated hands-on experience with technologies such as Terraform, Ansible, Python, CI/CD platforms, Vault, Kubernetes, Docker, and identity/access management solutions.
- Strong experience administering and securing Unix/Linux systems in enterprise or cloud environments.
- Strong experience with networking, distributed systems, and cloud operations in highly available production environments.
- Demonstrated success leading teams responsible for secure, scalable, and highly automated infrastructure platforms.
Preferred Qualifications
- Experience leading teams responsible for large-scale, distributed, multi-cloud platforms supporting mission-critical workloads.
- Demonstrated success building and scaling infrastructure automation and platform engineering programs in regulated, compliance-driven, or security-sensitive environments.
- Experience supporting government, national security, defense, or critical infrastructure customers.
- Strong background in incident command, operational excellence, service reliability, and continuous service improvement.
- Experience implementing DevSecOps controls, compliance automation, and policy-as-code in cloud environments.
- Ability to operate effectively as both a strategic leader and a technically credible engineering partner.
- Proven track record of driving standardization, automation, resilience, and engineering maturity across infrastructure operations.
- Strong problem-solving ability, sound judgment, and a high degree of ownership, accountability, and execution focus.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 176300-374200USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
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Requisition ID: 459620 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid