We are seeking an SAP Joule & Multi-Agent Integration Engineer to drive the architecture and implementation of the agentic AI roadmap. In this role, you will design, build, and secure cross-platform agent networks that integrate SAP’s Joule ecosystem with ServiceNow and other enterprise platforms using open agent communication protocols. You will oversee the complete lifecycle of agent development, ranging from SAP Business Technology Platform (BTP) provisioning to production-grade Agent-to-Agent (A2A) orchestration.
Responsibilities
- Design and deploy pro-code AI agents on SAP BTP (Cloud Foundry/Kyma) using Joule Studio, LangGraph, or SAP Cloud SDK for AI — defining agent tools, orchestration logic, and backend integrations against S/4HANA OData APIs (Orders, Quotes, Contracts, Accounts) via BTP Destination Service
- Architect and implement end-to-end A2A communication between SAP Joule and the ServiceNow platform — exposing Joule agents as A2A-compliant servers via SAP Agent Gateway, authoring Agent Cards, configuring JSON-RPC endpoints, and registering External Agent Providers in ServiceNow AI Agent Studio over Google A2A protocol v0.3.0
- Design primary/secondary agent delegation patterns, async push notification flows, and timeout-resilient pipelines across SAP and non-SAP agent networks — ensuring agents reason, delegate, and recover reliably at enterprise scale
- Configure end-to-end authentication across agent boundaries using OAuth2, SAP IAS App2App trust, and BTP Cloud Identity Services — enforcing least-privilege access, token governance, and audit-ready agent call chains
- Own the full SAP BTP stack underpinning agent workloads — AI Core provisioning, SAP Build Process Automation entitlements, Cloud Foundry runtime, Destination Service, and SAP Agent Gateway configuration
- Instrument agent pipelines with structured logging, distributed tracing, and alerting so failures are caught early, root-caused quickly, and prevented systematically across multi-hop agent calls
Requirements
- 4+ years of hands-on SAP BTP engineering experience including Cloud Foundry, SAP Cloud Identity Services, and Destination Service configuration
- Proven experience building and deploying custom Joule agents in Joule Studio (pro-code path) with tool definitions wired to SAP backend systems via OData or REST APIs
- Demonstrated production experience enabling Agent-to-Agent (A2A) integration between SAP Joule and ServiceNow AI Agent Studio — including Agent Card authoring, External Agent Provider registration, credential aliasing, and A2A protocol handshake validation
- Strong command of agentic AI frameworks (LangGraph, CrewAI, or equivalent) and multi-agent orchestration patterns including delegation, fallback, and async response handling
- Solid understanding of API security and authentication: OAuth 2.0, mutual TLS, SAP IAS trust configurations, and BTP service bindings
- Familiarity with ServiceNow platform internals — Now Assist AI Agents, Integration Hub, Flow Designer, and Connection & Credential Aliases
- Strong grasp of distributed systems design, API performance, and fault-tolerance patterns relevant to multi-agent pipelines
- Excellent communication skills with the ability to translate complex agent topology designs for both engineering and business audiences
Nice to have
- Experience with MCP (Model Context Protocol) alongside A2A for tool and resource exposure across agent boundaries
- Exposure to SAP BRIM, SOM, or BTP Integration Suite (CPI) for SAP business process integration context
- Familiarity with ServiceNow Yokohama/Zurich release features for external agent interoperability
- SAP BTP or ServiceNow certifications (Certified Application Developer, Certified Implementation Specialist)
- CI/CD experience for BTP workloads using Cloud Foundry CLI, MTA deployment, or GitHub Actions pipelines
Benefits
CONTINUOUS UPSKILLING, LEARNING & DEVELOPMENT
- Diversity of tasks and projects
- Assessment center for objective review of competency level
- Personal development plan
- Mentoring programs and leadership development
- Certification and professional development support
- Access to learning platforms including more than 2,500 internal courses
- English courses taught by certified teachers
CORPORATE BENEFITS
- Extra leave days
- Referral bonuses
COMPENSATION PACKAGE
- Competitive compensation paid in USD
- Regular salary and performance reviews
MEDICAL & HEALTHCARE
- Private health insurance
- Well-being events
WORKING ENVIRONMENT
- Recreation areas and kitchens
- Tea, coffee and snacks
- Sports equipment and game consoles
- IT Equipment
- Microsoft’s Software Assurance Home Use Program (HUP)
We connect like-minded people
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to EPAM's internal learning database
- Free English classes with certified teachers
We cover it all
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Five trust days per year (sick leave without a medical certificate)
- Benefits package (sports activities, a variety of stores and services)
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth:
We cover it all:
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Four trust days per year (sick leave without a medical certificate)
- Discounts for fitness clubs, dance schools and sports programs
- Benefits package (sports activities, a variety of stores and services)
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to EPAM's internal learning database
- Free English classes with certified teachers
- Discounts in local language schools, including online courses for the Kazakh language
We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Six trust days per year (sick leave without a medical certificate)
- Coverage of psychology sessions of your choice
- Benefits package (sports activities, a variety of stores and services)
- Housing support program: preferential mortgage access via Otbasy Bank partnership
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to EPAM's internal learning database
- Free English classes with certified teachers
We cover it all:
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Six trust days per year (sick leave without a medical certificate)
- Coverage of psychology sessions of your choice
- Discounts for fitness clubs and sports programs
- Benefits package (sports activities, a variety of stores and services)
We connect like-minded people
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to EPAM's internal learning database
- Free English classes with certified teachers
We cover it all
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)
- Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years
- Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
- World-Class Clients: Work closely with 340+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
- Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
- GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
- Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
- Hybrid Setup: The flexibility to work from any location in Lithuania, whether it's your home or our dynamic offices in Vilnius and Kaunas
- Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more
- Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years.
- Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies.
- World-Class Clients: Work closely with 340+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact.
- Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices.
- GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys.
- Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life.
- Hybrid Setup: The flexibility to work from any location in Latvia, whether it's your home or our office in Riga.
- Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more.