SAP iXp Intern - Sales Support Analyst

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXp Intern – Sales Support Analyst

Location: Prague, Czech Republic

Expected start date: ASAP

• You will proactively liaises with Account Teams regarding different customer tenant and deal related data inconsistencies.
• You are going to clarify and resolve data inconsistencies for cloud systems, enabling greater compliance and reducing cost for the company.
• You will be part of a dedicated unit working efficiently with direct and extended peers, specifically experts within Fulfillment and Provisioning, to navigate the dependencies and intricacies of the data conflicts to resolve.
• You will grow within relevant business and technical acumen and learn to understand the end-to-end process of SAPs cloud delivery processes - to execute required actions in collaboration with required stakeholders. The Sales Support Analyst further builds confidence in engaging with customer-facing roles, keeping the end-customer in the focus of the recommendations and actions at hand.
• As Sales Support Analyst, you will work out of an automated ticketing system but may engage in consultations or email escalations
• You will analyze data in the system to understand the current state of a customer’s tenant with accuracy, thoroughness and a high level of quality.
• Initiate the appropriate action (e.g., reach-out, fast-track) in each case reviewed.
• Communicate information and present options effectively to the Account Team to facilitate efficient and fast decision-making.
• Transform sales decisions or data evidence in the system into the appropriate transaction (e.g., closure, blocking).
• Champion our systems, processes, data, confidentiality, and compliance.
• Participate in a Cloud-oriented essential mission that has the goal to make SAP more compliant in its provisioning and fulfillment activities.
• Ad hoc: Collaborate with other team members, continuously build know-how, and contribute to the evolution of our systems and processes by sharing gaps observed in daily activities. Defines and shares best practices.
• You will handle around 50-100 situations in parallel, resolving around 60-80 cloud inconsistencies per month dependent on the complexity and needed touchpoints with the responsible Account Teams. Support Analysts will not engage with end-customers or partners. Your engagement remains fully focused on SAP internal roles.

What you'll bring

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Active university student status
• A customer-service attitude: polite, helpful, quality-oriented and empathic
• Diagnostic skills/Inquisitive mindset: asks the right questions
• Multitasking/ prioritization skills
• Strong English communication skills
• Strong cognitive skills: able to connect business needs to technical execution
• A can-do attitude
• Working from the Prague Office is required

Where you belong

You will work in a multi-cultural team with team members in Argentina, Prague, and Germany. The team covers an important analysis and clean-up task to help SAP to stay compliant and save costs. The complex cloud delivery process is a challenge in the beginning but also offers a lot of deep knowledge and contacts in the End-to-End chain from Quote to Provisioning.

#SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 455780 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid