SAP / AS400 Support Analyst

Functional Title: SAP/AS400 Support Analyst

Location: Singapore

Duration : Long Term

Job Objectives

The Finance Systems Application Support team is within the Business Technology Services function, supporting the Bank’s suite of Finance Application Systems. The team is responsible for the production stability of these finance applications and ensuring ongoing improvements in system availability, supportability & service levels over time.

The successful candidate will be working with Business, Support and Development teams to ensure a high quality service & swift resolution of issues

Key Responsibilities

• Provide application support to Finance Information Management business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure

• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool

• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented

• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management

• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment

• Participate in BCM activities or infrastructure related upgrade

• Responsible of capacity management. To monitor & analyze current performance and capacity data and forecast the capacity required by the applications ahead

• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Key Requirements

• Degree in computer science/engineering or related disciplines

• Min 5 years of experience in application support environment, preferably in financial institutions

• Excellent communication, interpersonal and analytical skills

• Min 5 years working experience with SAP applications or AS400 programming

• Experience in working with at least one of these SAP module – SAP FI, Basis, ABAP

• Experience in working with at least one of these programming languages – ABAP, Shell Scripting, AS400 programming

• Experience with AS400/DB2 and Unix/Oracle will be added advantage

• Knowledge of front to back operations, finance, risk and accounting will be added advantage.

• Good understanding of ITIL methodology is preferred

All your information will be kept confidential according to EEO guidelines.