SAP Analyst - Order to Cash

Job Summary:

Compensation: $111,700 - $144,000

The SAP Analyst – Order To Cash will participate in a cross-functional team environment as part of the IDI SAP Team. This position will be responsible for implementing, maintaining, and enhancing SAP business applications. The primary focus of this position will be Order to Cash. Order to Cash includes Sales Order Processing, Delivery Processing, Shipment Processing, Pricing, Billing, Credit and other associated processes

Responsibilities/Duties:

• SAP S/4 HANA ERP Support:
  • Serve as a subject matter expert on SAP SD (Sales & Distribution) business functionality
  • Analyze business requirements and translate them into functional specifications
  • Configure and customize the SAP SD module to meet business needs, including:
    • Sales Order Processing
    • Delivery Processing
    • Shipment Processing
    • Pricing
    • Billing
    • Credit
  • Participate in the SAP Roadmap delivery process to ensure timely progress and appropriate project delivery and justification.
  • Support and extend the SAP S/4HANA solution at IDI to enhance business processes.
  • Identify opportunities to increase SAP adoption, utilization, and customer satisfaction.

• Leadership and Development:
  • Serve as a liaison between departments to assist in developing business requirements for projects, system modifications, enhancements, and ERP solution implementations.
  • Drive the creation and socialization of best practices, processes, and necessary artifacts to develop a Business Analysis practice suitable for IDI’s environment.

• Process Optimization and Project Management:
  • Lead ongoing reviews of business processes, maintain all process documentation, and develop optimization strategies.
  • Manage projects end-to-end, including developing project plans, monitoring progress, and communicating project status, obstacles, and resource needs.
  • Work closely with the end users and executive management to ensure solutions meet business needs, organizational goals, business priorities, and project expectations.
  • Develop and execute use cases, user acceptance test plans, and other relevant artifacts.

• Additional Responsibilities:
  • Perform other duties that provide benefits to IDI.

Leadership Competencies:

• Leads Self
  • Communicates Effectively & Candidly
  • Drives for Results
  • Demonstrates Accountability
  • Takes Initiative
  • Collaborates

• Qualifications/Skills:
  • Communication and Customer Service:
  • Effectively communicate insights and recommendations to cross-functional teams and executive management
  • Energetic and customer-focused with excellent customer service skills
  • Ability to explain complex concepts to non-technical users

• Project Management and Organizational Skills:
  • Ability to work on large-scale projects as well as handle day-to-day trouble tickets from the business
  • Strong organizational skills, attention to detail, and the ability to multi-task, meet deadlines, and work both independently and as part of a team in a fast-paced environment

• Writing and Documentation:
  • Excellent writing and documentation skills

• Technical Proficiency:
  • Competency in Microsoft Office tools
  • In-depth knowledge of SAP SD processes, configurations, and integration points
  • Strong understanding of Order-to-Cash (O2C) business processes
  • Proficiency in troubleshooting and resolving SAP SD issues
  • Knowledge of related SAP modules, such as MM and FI

• Analytical and Conceptual Thinking:
  • Exceptional critical and conceptual thinking skills, with both attention to detail and a holistic view of the environment
  • Ability to combine strong analytical and technical skills with business acumen to engage and influence a wide range of stakeholders

Education and/or Experience:

• Required Experience:
  • Bachelor's degree in the field of Information Technology, Information Systems, Computer Science, Business, or related equivalent experience.
  • 4+ years’ experience of design and configuration in SAP Sales and Distribution (SD) with strong knowledge of integration points between Materials Management and Finance.
  • Experience with multi-location, mid to large-sized organizations within a transportation, logistics, or sales environment.
  • Demonstrated project management skills.

• Preferred Experience:
  • SAP ABAP coding experience or ability to read and understand custom ABAP code
  • SAP OTC-related Fiori application design and support

One of the core values at IDI is Family, and it shows in our benefits! From health coverage (medical, dental, vision) to a 401(k) with a company match, we take care of our team members. Enjoy paid time off for vacation and holidays, plus perks like life and disability insurance and an employee assistance program to support you when you need it most. We know that benefits are an important part of your compensation package, so we’ll share full details on eligibility and benefits during the hiring process.