Salesforce Technical Architect

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:

Lock arms We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

Show hustle We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.

Embrace change From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.

Elevate empathy We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.

Never settle We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas. But enough about us. Let’s talk about you.

As a Salesforce Technical Architect at Horizontal Digital, you will lead the design and implementation of scalable, high-performing Salesforce solutions for our clients. You’ll be responsible for technical architecture across the Salesforce ecosystem, ensuring that solutions meet both business and technical requirements.

We’re looking for a hands-on architect who can operate as a player/coach. In this role, you’ll guide development teams while actively participating in technical design, solution reviews, and delivery. You’ll collaborate across functional, technical, integration, and data workstreams, and communicate solution choices clearly to both business and IT stakeholders. This role requires strong Salesforce technical and system integration expertise, along with a mindset focused on learning and continuous improvement.

What you’ll do:

• Design and own end-to-end Salesforce architecture across Sales, Service, and industry-specific clouds

• Collaborate with business stakeholders and functional leads to translate requirements into scalable technical solutions

• Evaluate and design integration patterns between Salesforce and external systems using APIs and middleware

• Ensure all solutions align with enterprise architecture standards for scalability, security, and performance

• Guide development teams through design reviews, best practices, and code quality oversight

• Define API standards and data models to support a well-architected approach

• Support pre-sales activities through solutioning, effort estimation, and architecture advisory

• Create and maintain technical documentation including ERDs, sequence diagrams, and architecture blueprints

Who you are:

• Proven experience designing and implementing scalable Salesforce technical architectures

• Comfortable working directly with clients to shape technical solutions aligned with business goals

• Able to communicate complex technical concepts clearly and confidently to both business and technical stakeholders

• Skilled in guiding and mentoring developers, and conducting code and design reviews

• Deep understanding of Salesforce platform limits, security model, deployment architecture, and performance considerations

• Strong background in integration approaches including RESTful APIs, middleware platforms, and batch/real-time interfaces

• Familiarity with DevOps practices, CI/CD pipelines, and Salesforce release strategies

What you bring:

• 8+ years of client-facing consulting experience with a focus on Salesforce architecture and solution design
• 8+ years of hands-on experience across Salesforce Sales Cloud, Service Cloud, and Experience Cloud
• Preferred experience with Data Cloud, Field Service, or Revenue Cloud
• Experience working within cross-functional project teams to understand requirements and deliver secure, scalable solutions
• Strong system documentation skills (ERDs, process flows, sequence diagrams, etc.)
• Demonstrated experience designing scalable integration patterns with external systems
• Required certifications: Sales Cloud, Service Cloud, Agentforce, and one or more Salesforce Architect domain certifications (e.g., Application Architect, System Architect)
• Experience working in Agile project methodologies, including estimation and planning across multi-disciplinary teams

Our UAE Benefits include:

• 22 working days holiday

• Comprehensive medical insurance plan for employee and spouse and children

• Visa for employee and spouse and children

• Annual return flight to home country for self

• Flexible office times and working from home twice per week

• Remote working from a place of your choice for 2 weeks a year

• Free snacks and drinks in the office

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The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.