Project manager running Salesforce Field Service (FSL) implementations end to end for client businesses — owning scope, budget, timeline and stakeholder confidence through go-live and handover. Day to day involves sprint delivery, coordinating architects/developers, steering committees, and cutover planning using Salesforce Field Service with tools like Jira or Azure DevOps.
We are looking for an experienced Salesforce Project Manager to run Salesforce Field Service implementations for businesses that deliver services in the field. You will be accountable for scope, budget, timeline, and stakeholder confidence from kickoff through go-live and handover.
This role is based in Australia, Sydney preferred. The right candidate understands how Salesforce projects run, has managed Field Service rollouts before, and is comfortable working with technical teams and operations leaders.
WHAT YOU'LL DO
Project Delivery
Plan and run Salesforce Field Service projects from initiation to go-live
Manage scope, budget, schedule, risks, and dependencies
Run sprint planning, stand-ups, and delivery governance
Track progress and report status to the client and internal leadership
Manage change requests and keep the project aligned to the agreed outcomes
Team Coordination
Coordinate architects, developers, business analysts, and testers
Work with the solution architect to keep design and delivery on track
Manage onshore and offshore team members where required
Keep the team focused and unblocked
Stakeholder Management
Act as the main contact for client sponsors and operations leaders
Manage expectations around scope, timeline, and trade-offs
Run steering committee meetings and executive updates
Work with dispatch and field operations teams on process change and adoption
Go-Live & Handover
Plan data migration, UAT, training, and cutover
Coordinate technician rollout, including mobile devices and field training
Lead go-live and hypercare
Hand over to the client support team or managed services
WHAT WE'RE LOOKING FOR
Must-Have
5+ years of project management experience in IT or software delivery
3+ years managing Salesforce projects
Delivery of at least two Salesforce Field Service implementations
Strong track record of delivering on time and on budget
Experience with Agile delivery and hybrid project approaches
Based in Australia with full working rights, Sydney preferred
Clear written and verbal communication with senior stakeholders
Technical Awareness
Good understanding of the Salesforce platform and the Field Service product
Familiarity with scheduling, work orders, service appointments, and technician mobile workflows
Comfortable with Jira, Azure DevOps, or similar delivery tools
Understanding of integration and data migration risks on enterprise projects
Preferred Certifications
PMP, PRINCE2, or equivalent
Certified Scrum Master or similar Agile certification
NICE TO HAVE
Prior experience with a Salesforce partner or consultancy
Background in Utilities, Telecommunications, or Energy
Experience managing offshore delivery teams
Experience with change management for field workforces
WHAT SETS YOU APART
You know where Field Service projects usually get into trouble and plan for it early
You can keep a client calm and informed when things change
Comfortable working across business, technical, and field teams
Practical, organised, and focused on getting the project live