Salesforce & MuleSoft Manager

DeterTech's purpose is giving greater peace of mind to people and communities, every day – and our CRM and integration platforms are central to how we deliver on that promise for our customers. This role owns the Salesforce & Integration function from a people, capacity, operational and management perspective, building a well-structured, motivated team as it grows.

The Salesforce & MuleSoft Manager will work closely with the Salesforce & MuleSoft Technical Delivery Manager, who owns technical delivery planning, so that people, capacity and delivery plans stay aligned. This is a foundational hire for the function and will be closely involved in recruiting and shaping the rest of the team.

This is a remote role, although we value regular face-to-face collaboration. We would ideally like someone who can attend our Telford office around once a week if based locally, or a couple of office visits per month for those based further afield.

• Line-manage the Salesforce & Integration team, holding regular 1:1s and taking ownership of development and performance management.

• Build a high-performing, well-structured team as it grows, playing an active role in recruiting and shaping future roles.

• Support team members' career growth, recognising strong contribution and addressing performance concerns constructively and fairly.

• Own resource and capacity planning across Salesforce/CRM and integration workstreams, balancing business-as-usual support, project delivery and continuous improvement.

• Translate organisational priorities into clear team priorities, cascading direction so everyone understands what matters most and why.

• Collaborate with the Salesforce Lead to validate that platform roadmap goals, architectural initiatives, and technical debt remediations are allocated appropriate capacity alongside new commercial feature delivery.

• Act as the primary point of contact representing the Salesforce & Integration function to senior stakeholders across the business.

• Work closely with the Salesforce & MuleSoft Technical Delivery Manager to keep people/capacity plans aligned with technical delivery plans.

• Maintain oversight of platform governance, licensing and vendor relationships for Salesforce and MuleSoft.

• Partner with the Salesforce Lead to establish, enforce, and resource robust data governance, security policies, compliance standards, and modern DevOps practices—championing AI-powered release management, automated testing, and CI/CD tools to accelerate release velocity safely.


4. Strategic Platform Oversight & Continuous Improvement

• Champion platform-wide continuous improvement and digital transformation initiatives that leverage DeterTech's Salesforce and MuleSoft platforms.

• Review strategic platform KPIs (adoption rates, system stability, delivery throughput, and data quality metrics) to evaluate overall platform ROI and report progress back to executive leadership.

• Oversee third-party application evaluation (AppExchange), external consultancies, and vendor contracts alongside IT leadership.

• Previous experience managing a Salesforce/CRM team.

• A strong working understanding of Salesforce and integration technologies/MuleSoft – you don't need to be the hands-on architect, but you need to understand the platform well enough to lead the team that is.

• Proven resource and capacity planning experience.

• People management experience, including 1:1s, development and performance management.

• Able to translate organisational priorities into team priorities and cascade information effectively.

• Strong stakeholder management skills and the confidence to represent the function upwards, working closely with the Technical Delivery Manager.

• Proven ability to partner with technical leads to turn high-level strategic roadmaps into operational resourcing and delivery plans.

• Strong experience of Salesforce platform governance, data security principles, and enterprise change management.

• Experience growing or scaling a Salesforce/CRM or integration team from a small base.

• Familiarity with MuleSoft or a comparable integration platform.

• Experience in a technology, security or field-service-led business.

• Familiarity with Salesforce certification tracks to guide team development effectively.

• Understanding of modern Salesforce DevOps architectures and AI-driven release management platforms (e.g., Copado / Copado AI)