Salesforce Marketing Cloud Administrator

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Key Responsibilities

• Platform Administration: Manage administrative functions including user provisioning, role and permission configuration, business unit setup, and security settings.
• Data Management: Architect and maintain Data Extensions, attribute groups, and data relationships within Contact Builder. Write and optimize SQL queries to segment audiences and automate data imports/exports.
• System Integration: Monitor and maintain Marketing Cloud Connect to ensure seamless data flow and synchronization between Salesforce CRM (Sales/Service Cloud) and Marketing Cloud.
• Campaign Support & Configuration: Assist the marketing team with the technical configuration of Journey Builder, Email Studio, Automation Studio, and Mobile Studio.
• Troubleshooting & Support: Act as the first line of defense for platform issues, troubleshooting failed automations, email deliverability issues, and data sync errors.
• Governance & Compliance: Enforce best practices for data hygiene, folder organization, and naming conventions. Ensure compliance with CAN-SPAM, GDPR, CCPA, and other email privacy regulations.
• Release Management: Stay current with Salesforce releases, assessing how new features and updates will impact the current environment and recommending platform enhancements.

Required Qualifications

• Experience: 5–7 years of dedicated experience administering Salesforce Marketing Cloud.
• Certifications: Active Salesforce Marketing Cloud Administrator Certification (Marketing Cloud Email Specialist or Marketing Cloud Consultant is a strong plus).
• Technical Skills: * Proficiency in Automation Studio and Journey Builder.
  • Strong working knowledge of SQL for complex data segmentation.
  • Familiarity with AMPscript for dynamic content personalization.
  • Understanding of basic HTML/CSS for email template troubleshooting.
• Ecosystem Knowledge: Solid understanding of how Marketing Cloud interacts with core Salesforce clouds via Marketing Cloud Connect.
• Soft Skills: Excellent problem-solving abilities, strong communication skills, and the ability to translate marketing requirements into technical solutions.

Preferred Qualifications

• Experience with additional SFMC modules (e.g., Mobile Studio, Advertising Studio, Interaction Studio/Personalization).
• Familiarity with API integrations (REST/SOAP) within the Salesforce ecosystem.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.