Salesforce Developer - Service Cloud & Omni-Channel

Key Responsibilities

• Develop and enhance Salesforce Service Cloud business solutions.

• Build and maintain Omni-Channel functionality, including routing, capacity, and presence management.

• Develop scalable, maintainable applications using Apex and Lightning Web Components.

• Maintain or enhance existing Aura and Visualforce components as needed.

• Develop custom objects and work within the Salesforce development environment.

• Write and optimize SOQL and SOSL queries.

• Build and maintain integrations with third-party systems using REST, Bulk, and Metadata APIs.

• Support integrations involving telephony or CTI, external SaaS platforms, and AppExchange applications where applicable.

• Use Git and Salesforce CI/CD practices to support deployment and migration processes.

• Execute development work independently while collaborating with cross-functional and technical teams.

• Communicate technical status, risks, decisions, and implementation details clearly.

Must-Have Skills

• 5+ years of experience developing Salesforce business applications.

• Strong proficiency in Apex, including triggers, controllers, and test classes.

• Strong hands-on Lightning Web Components development experience.

• Proficiency in SOQL and SOSL.

• Demonstrated experience building business solutions within Service Cloud.

• Hands-on experience with Salesforce Omni-Channel functionality.

• Experience developing custom objects and working within the Salesforce development environment.

• Experience integrating Salesforce with third-party systems using REST-based web services.

• Experience maintaining or enhancing existing Aura and/or Visualforce components.

• Hands-on experience with Git and Salesforce CI/CD, deployment, and migration processes.

• Ability to work independently while collaborating effectively in a team environment.

• Strong written and verbal communication skills.

Nice-to-Have Skills

• Salesforce Platform Developer II certification.

• Experience with telephony or CTI integrations within Salesforce.

• Experience working in enterprise-scale Salesforce environments.

• Familiarity with complex data models and large-scale implementations.

• Experience with Copado or similar Salesforce deployment and CI/CD tools.

• Experience supporting integrations with external SaaS platforms and AppExchange applications.

• Experience integrating Salesforce with predictive analytics, machine-learning APIs, generative-AI platforms, or other AI-driven services.

• Exposure to Einstein features or AI-powered automation within Sales Cloud or Service Cloud.

• Experience building AI-enabled workflows or automation using REST APIs.

• Understanding of prompt-engineering concepts or applying generative-AI tools within business applications.

• Familiarity with data preparation, governance, and security for AI-enabled solutions.

Required Tools & Platforms

• Salesforce Service Cloud.

• Apex.

• Lightning Web Components.

• SOQL and SOSL.

• Salesforce Omni-Channel.

• Aura and/or Visualforce.

• REST APIs and Salesforce APIs.

• Git.

• Salesforce CI/CD, deployment, and migration tooling.

Location, Time & Engagement

• Candidates must be based in an eligible APAC location.

• U.S. Central Time working-hour coverage is required.

• This is a remote contract engagement at 40 hours per week.