Salesforce Delivery Lead - Manager

By joining our rapidly growing Salesforce practice, you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery.

We are seeking a strategic and solution-focused Salesforce Delivery Lead with experience leading complex Salesforce projects and programs while serving as the primary client counterpart. As an enthusiastic delivery leader who excels at multitasking and relationship-building, you will champion our culture of servant leadership to guide project teams and collaborate effectively with diverse stakeholders. A thoughtful, team-oriented communicator, you are passionate about growing your consulting skills and ideating multiple scenarios to solve client problems and drive meaningful impact.

What You'll Do:

• Manage Salesforce projects to provide on-time, high-quality work to our customers.
• Forecast project time, utilization, and revenue accurately and in a timely manner.
• Manage and escalate risks, issues, and mitigation actions to assist in removing project work blockers.
• Manage project financials, scope, and timelines, and prepare client-facing project status reports.
• Facilitate meetings with clients to determine business and functional requirements.
• Accomplish project objectives by breaking down projects into tasks, coordinating with the project team to complete tasks on time, and assigning appropriate resources.
• Manage and grow direct reports.
• Use CrossCountry processes, best practices, and assets to ensure work is delivered with quality and consistency.
• Identify new opportunities with existing clients to partner and grow the account.
• Identify and understand each key stakeholder’s motivations, expectations, and role in their organization.
• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.

What You'll Bring:

• 4+ years of experience with Salesforce.com.
• 6+ years of systems consulting experience.
• Experience managing Salesforce projects and teams in a remote environment.
• Ability to work within a team environment, backed up by strong communication skills.
• Well-organized, results-driven, and eager to handle difficult problems.
• Excellent organizational, verbal, presentation/facilitation, and written communication skills.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
• Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards.
• Strong written and spoken English communication skills.
• Willingness to travel for team events as needed.

Qualifications:

• Bachelor’s degree or equivalent experience in a technical field.
• Experience in a consulting or professional services environment is preferred.