Salesforce Data & Operations Coordinator

position background

The 4As is the voice of the agency community across America. The global ad industry is

set to pass $1 Trillion in spend this year. The US is set to have $491 billion of that spend.

And represent 20% of US GDP. So, to be the voice of the industry is a real and unique

honor. The things we do, stand for, and advocate for shape the direction of our industry.

Over a 108-year history the 4As has gone from reacting to member organization needs

and key industry topics to the organization today which must set agendas, continually

represent the broad agency community, and amplify its constituents’ voice in a more

complex ecosystem of brands, platforms, creators, technology solutions and clients.

position overview

The Salesforce Data & Operations Coordinator supports the day-to-day administration and data management functions of the 4As Salesforce/Nimble AMS environment. This is an entry-level technical role focused on data quality, record maintenance, reporting, and operational support — serving as a key resource for keeping member data accurate, current, and actionable across the organization.

Working closely with the Nimble Database Manager and cross-functional stakeholders, this individual will spend the majority of their time directly in Salesforce: processing bulk data updates, building and maintaining reports, supporting data import/export workflows, and documenting operational procedures. This role is well-suited to someone who is detail-driven, technically curious, and eager to grow their Salesforce expertise in a mission-driven association environment.

Qualities essential to thrive in this role:

• Strong attention to detail and commitment to data accuracy

• Comfort working in systems and databases day-to-day

• Organized, methodical approach to repetitive and process-driven tasks

• Clear written and verbal communicator

• Collaborative and proactive — comfortable asking questions and flagging issues

• Eagerness to learn Salesforce and grow technical skills over time

position responsibilities

Core responsibilities and tasks include:

Data Management & Quality

• Perform bulk data imports, exports, and updates using Data Loader or similar tools

• Execute manual record updates and data corrections within Salesforce/Nimble AMS

• Identify and resolve duplicate records; support ongoing deduplication efforts

• Support Data Health projects, including data scrubbing and validation

• Monitor data integrity and flag inconsistencies to the Nimble Database Manager

Reporting & Analysis

• Build and maintain standard reports and dashboards within Salesforce

• Pull and format data for staff requests, leadership reviews, and membership communications

• Assist with tracking member rosters, engagement data, and participation records
  
  

Process Documentation & Support

• Create and maintain SOPs and step-by-step documentation for recurring data processes

• Document workflow configurations, field mappings, and data standards for team reference

• Assist in the development of training materials for staff Salesforce users

• Provide basic end-user support and troubleshooting for staff questions about Salesforce

Administration & Coordination

• Support configuration of custom fields and objects under the direction of the Nimble Database Manager

• Assist with testing and QA for system updates, new features, and workflow changes

• Coordinate with Business Units on data requests and operational needs

• Respond to member support requests related to data and Salesforce access, and assist with other duties as needed to support team and organizational goals.

position requirements

• Bachelor's degree or equivalent experience in a related field

• Foundational knowledge of Salesforce; hands-on experience (including coursework, internships, or Trailhead) strongly preferred

• Salesforce Administrator certification a plus — not required; support for certification provided

• Comfort working with data: importing, exporting, cleaning, and organizing large record sets

• Proficiency in Microsoft Excel or Google Sheets for data preparation and review

• Strong organizational skills and ability to manage multiple tasks with accuracy

• Familiarity with trade associations, membership organizations, or nonprofit environments is a plus

• Experience with Nimble AMS, or willingness to learn association management systems

• Occasional travel required for meetings and on-site event support

about the 4As

A 501(c )(6) non-profit association

We focus on core values of Passion, Agility, Curiosity and Collaboration as we partner together to support and champion 4As members to help their business thrive as we also strive to move the industry forward.

? Great team with strong mission and energy

? Summer Fridays

? Week off between Christmas & New Year Holidays

? Enviable work/life integration

? Volunteer Days

What We Do:

Our mission is to empower and equip our members to confidently navigate the

ever-changing ecosystem of the agency world. We ensure they remain relevant, are positioned to compete, and have the resources to thrive and grow. Our promise to our members? We aim to be an indispensable resource that is as accessible as their own agency team.

We are dedicated to, and vested in, our members’ success, just as they are dedicated to helping brands create, distribute, and measure effective and insightful advertising and marketing. And we champion the infinite power of creativity and value agencies bring in driving business growth and powerful cultural change. The 4As drives business.

With a focus on advocacy, talent, and impact, we provide community, thought leadership, research, guidance and best-in-class training that enable agencies to innovate, evolve and grow.

The 4As was established in 1917 to promote, advance, and defend the interests of our member agencies, employees and the advertising and marketing industries overall. We empower and equip our members to confidently navigate the ever-changing ecosystem of the agency world. We ensure they remain relevant, are positioned to compete, and have the resources to thrive and grow. With a focus on advocacy, talent and creating impact, the organization serves 600+ member agencies across 1,200 offices, which help direct more than 85% of total U.S. advertising spend. The 4As includes the 4As Benefits division, which insures more than 160,000 employees; the government relations team, who advocate for policies to support the industry; and the 4As Foundation, which advocates for and connects rising talent to the marketing industry by fostering a culture of curiosity, creativity and craft to fuel a more equitable future for the industry.

The 4As is an equal opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals and in which personnel policies are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristic.

position requirements

• Bachelor's degree or equivalent experience in a related field

• Foundational knowledge of Salesforce; hands-on experience (including coursework, internships, or Trailhead) strongly preferred

• Salesforce Administrator certification a plus — not required; support for certification provided

• Comfort working with data: importing, exporting, cleaning, and organizing large record sets

• Proficiency in Microsoft Excel or Google Sheets for data preparation and review

• Strong organizational skills and ability to manage multiple tasks with accuracy

• Familiarity with trade associations, membership organizations, or nonprofit environments is a plus

• Experience with Nimble AMS, or willingness to learn association management systems

• Occasional travel required for meetings and on-site event support