Salesforce Consultant, Quality Assurance

We're looking for a hands-on QA Consultant to work on a team as individual contributors while having the capability of owning end-to-end quality strategies for a large, multi-stream Salesforce, AWS, AWS Connect, AI and cloud based programs. You'll serve as the quality gatekeeper across functional, SIT, E2E, UAT, regression, performance, load and go-live activities — while equally comfortable stepping in as a hands-on contributor — leading by example, not just by communicating.

You'll be a part of a quality assurance team that executes across multi-cloud Salesforce solutions (Sales, Service, Revenue, Experience Cloud, Field Service, Digital Experience, Service Cloud Voice, etc.) and AWS Connect contact center implementations, including IVR telephony, enterprise integrations, and GenAI/Agentic AI features.

Key Responsibilities

QA Strategy & Leadership

• Serve as the single QA point of contact for Associate Consultants, clients, program Associate Consultants, and technical leads simultaneously, acting as a trusted quality advisor with a seat at the project table
• QA Consultant will work closely with Solution Architects, Developers, Business Analysts, Project Managers and clients to define quality strategies, identify risks early, establish Test Strategy, Test Coverage and deliver reliable solutions within fast-paced implementation timelines.
• Own QA program management end-to-end — resource planning, risk management, defect governance, cross-functional coordination, and stakeholder reporting
• Proactively maintain live QA dashboards and independently prepare QA status reports for weekly program reviews, steering committees, and go/no-go decisions — without being asked
• Coordinate environment and release strategy — managing sandbox and staging environments, collaborating with DevOps/release teams on deployment schedules, change sets, and testing windows
• Lead go-live readiness assessments — compiling test completion metrics, open defect risk summaries, and formal sign-off documentation
• Own hypercare QA support post-launch — triaging production issues, coordinating hotfix validation, and maintaining a known issues log with clear severity assessments communicated to stakeholders
• Apply sampling strategies, accuracy benchmarking, and prompt regression testing to validate LLM-powered and Agentic AI features; leverage GenAI tools to accelerate test case generation, documentation, and overall QA productivity

Test Design & Execution

• Independently author Test Strategy, Test Approach, detailed, scenario-based test cases, Acceptance criteria and traceability matrices mapped to SOW scope — covering functional, integration, regression, performance, and UAT cycles across all workstreams
• Write thorough negative, boundary, and edge case scenarios across complex multi-cloud and contact center workflows — not just happy path coverage
• Lead exploratory testing for complex and ambiguous workflows, applying risk-based judgment to prioritize coverage where business impact is highest
• Validate platform configurations, business rules, routing logic, automation workflows, integration touchpoints, and data flows across the full solution stack
• Own end-to-end testing of integration layers — API request/response validation, middleware transformations, screen pop behavior, and bidirectional data sync across connected systems
• Lead SIT, E2E, UAT, regression, performance, load, and go-live testing activities across all release cycles
• Facilitate UAT readiness sessions with business stakeholders — walking through test scenarios, supporting non-technical users, and driving structured sign-off
• Own full defect lifecycle — creation, triage, prioritization, SLA tracking, root cause tagging, and trend analysis — enforcing defect governance and escalation protocols throughout
• Track defects, risks, dependencies throughout project lifecycle
• Produce meaningful defect health reports and quality metrics summaries for program leadership and client stakeholders at every stage of the delivery

Required Qualifications

• 3-6 years in Quality Assurance roles
• 4+ years of hands-on experience on functional, integration, system and automated testing Salesforce and/or AWS Connect implementations
• Hands-on lead experience delivering at least one contact center and IVR telephony project using Service Cloud Voice, Amazon Connect, or comparable platforms such as Twilio, Avaya, Cisco, or Genesys
• True thought leadership in future team development, leverage AI Agents to make the team & company more efficient.
• Demonstrated ability to operate as a solo QA owner in early project phases — building the program independently before scaling the team
• Exposure to Contact Center and ITSM domains strongly preferred
• Hands-on experience in leveraging mainstream AI (LLM) tools.

Tools & Technical Skills

• Test Management & Planning: Proficient with enterprise test management tools including Jira/Xray, Azure DevOps, Zephyr Scale, TestRail, or qTest
• Defect Tracking & Governance: Strong command of Jira for end-to-end defect lifecycle management
• CI/CD & DevOps-Aware Testing: Familiarity with Jenkins, GitHub Actions, or Azure DevOps for pipeline configuration, automated test triggers, and deployment tracking. Proficient with Git-based version control — GitHub, GitLab, or Bitbucket — for managing test scripts, automation frameworks, and configuration files
• Test Automation & Performance Testing: Experience with UI automation tools for functional and regression test coverage. Proficient in API testing using Postman, REST Assured, or SoapUI. Hands-on experience with performance and load testing tools (Cyara, Hammer, JMeter, ContextQA, ContextAI, Tosca, Selenium, Playwright any one of these)
• GenAI & Productivity Tools: Actively leverages GenAI productivity tools — Claude, Copilot, or ChatGPT — for test case generation, test data creation, and QA documentation acceleration
• Reporting & Collaboration: Confluence for QA documentation, Slack, Microsoft Teams, Google Drive and SharePoint for distributed team coordination and stakeholder communication

Soft Skills & QA Leadership

• Trusted Advisor Presence — Earns client confidence through expertise, transparency, and consistent delivery; comfortable challenging scope and requirements constructively when testability or clarity is lacking
• Radical Ownership — Takes full accountability for quality outcomes across the program; doesn't wait to be told what to test next and never passes the problem to someone else
• Hands-On Leadership — Leads by doing; equally comfortable mentoring junior team members and personally drafting and executing test cases on the same day
• Proactive Risk Management — Anticipates quality risks, raises blockers early, and brings solutions — not just problems — to every stakeholder conversation
• Utilization Ownership — Own forecasting direct reports on many engagements to ensure full utilization (40 hours) is met week-to-week.
• Composed Under Pressure — Navigates defect escalations, client concerns, and delivery conflicts with professionalism, sound judgment, and a calm, steady presence
• Intellectually Curious — Invests time to deeply understand the business process being tested, not just the technical specification; asks the right questions before writing the first test case
• Comfortable with Ambiguity — Makes risk-based quality decisions and writes meaningful test cases even when requirements are incomplete or evolving
• Finisher Mentality — Drives every test cycle through to formal sign-off and release; not someone who starts strong and disengages before the finish line
• Clear Communicator — Articulates QA status, risks, and recommendations clearly and confidently to both technical teams and non-technical business stakeholders
• Collaborative Coach — Develops junior QA team members, supports client UAT efforts, and fosters a quality-first culture across the entire program team

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 10/07/2026 and open for at least 3 days.

California Annual Salary Range

$94,400 to $266,300 USD

Cleveland Annual Salary Range

$87,400 to $213,000 USD

Colorado Annual Salary Range

$94,400 to $230,000 USD

District of Columbia Annual Salary Range

$100,500 to $245,000 USD

Illinois Annual Salary Range

$87,400 to $230,000 USD

Maryland Annual Salary Range

$94,400 to $230,000 USD

Massachusetts Annual Salary Range

$94,400 to $245,000 USD

Minnesota Annual Salary Range

$94,400 to $230,000 USD

New York / New Jersey Annual Salary Range

$87,400 to $266,300 USD

Washington Annual Salary Range

$100,500 to $245,000 USD

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