Salesforce Business Analyst
JONDAVIDSON PTE. LTD. · Singapore ·
- Category
- Business analysis
- Experience
- 5+ years
A Salesforce Business Analyst who bridges business needs and CRM implementation for government agencies, focusing on Salesforce Service Cloud, Experience Cloud, and GovTech solutions.
Experience: 3–5+ years as a Salesforce Business Analyst, with at least 2 years delivering public sector / GovTech implementations.
Certifications: Salesforce Certified Administrator and Salesforce Certified Business Analyst (Salesforce Public Sector Solutions Accredited Professional is a plus).
Technical Knowledge: Strong understanding of Salesforce Service Cloud, Experience Cloud, and Public Sector Solutions (PSS).
Skills: Proficient in Jira, Confluence, process mapping (Visio/Lucidchart), and Agile methodology within a government context.