About the Job: We are seeking a Salesforce Architect who
is responsible for designing, building, and delivering scalable and sustainable
Salesforce solutions across our various lines of business. In this role, you
will oversee day-to-day operations of Salesforce applications, provide thought
leadership, and navigate the team through design, architecture governance, and
application roadmaps.
Office Location: Toronto
Employment Type: Permanent
Role Type: New position – current requirement
Work Arrangement: Hybrid (2 days in office)
Position Responsibilities:
- Lead the end-to-end architecture and design of
scalable, secure, and maintainable solutions across Salesforce platforms.
- Define enterprise Salesforce strategies, data
models, sharing and security frameworks, governance standards, and integration
patterns.
- Address data privacy, performance, and large
data volume considerations in solution designs.
- Facilitate technical design sessions and create
high-level and low-level solution documentation, including system landscape
diagrams.
- Lead the implementation, enhancement, and
integration of Salesforce Service Cloud Voice and telephony solutions.
- Design and implement AI-powered agent
capabilities, including agent assistance, interaction summarization, knowledge
recommendations, and productivity tools.
- Provide architectural guidance for Marketing
Cloud and Marketing Cloud Personalization touchpoints to support integrated
customer engagement journeys.
- Serve as a subject-matter expert for Apex,
Lightning Web Components, Salesforce Flows, APIs, and system integrations.
- Mentor and provide technical oversight to
onshore and offshore Salesforce developers and administrators.
- Establish development standards and conduct
design and code reviews to ensure high-quality deliverables.
- Drive release management, CI/CD, and Salesforce
DevOps practices using package-based deployments, Metadata API, Git, Jenkins,
Bitbucket, or similar tools.
- Investigate complex production issues, conduct
root-cause analysis, and implement sustainable fixes.
- Collaborate with QA teams to review test plans,
improve test coverage, and support test automation.
- Work effectively within Agile delivery models,
including Scrum and Kanban, while collaborating with cross-functional business,
product, engineering, and operations teams.
Requirements
Required Qualifications:
- Bachelor’s degree in Computer Science,
Engineering, or a related field.
- 10+ years of experience working with enterprise
platforms, including at least 10 years within the Salesforce ecosystem.
- 4–5+ years of proven experience in a Salesforce
Architect role.
- Deep expertise in Salesforce Sales Cloud and
Service Cloud capabilities.
- Hands-on experience implementing and supporting
Salesforce Service Cloud Voice solutions.
- Functional knowledge of Salesforce Marketing
Cloud and Marketing Cloud Personalization.
- Strong proficiency in Apex, Lightning Web
Components (LWC), Salesforce Flows, and platform security.
- Proven experience designing enterprise
integrations using REST and SOAP APIs, event-driven architecture, and
middleware platforms such as Talend or Informatica.
- Strong knowledge of Git-based source control,
CI/CD pipelines, package-based deployments, and tools such as Jenkins and
Bitbucket.
- Strong technical leadership, influencing, and
mentoring capabilities, including experience managing onshore and offshore
teams.
- Excellent stakeholder management, communication,
and presentation skills, with the ability to communicate effectively with
technical teams and executive business stakeholders.
Preferred Qualifications:
- Salesforce Application Architect and/or System
Architect certification.
- Experience with Salesforce AI products and
capabilities, including Agentforce, Einstein AI, and generative AI solutions.
Benefits
Salary Range: $130,000 to $140,000 CAD/ year
The final compensation offered will depend on local market
conditions and geographic location, as well as job-related factors such as the
candidate’s knowledge, skills, qualifications, relevant experience, and
education/training. Compensation may also include additional components such as
benefits, and/or other incentives, where applicable. In accordance with new
employment standards requirements, we retain copies of this job posting and
applicant information for three (3) years after the posting is removed. We do
not use AI technology; all applications are also reviewed by our recruitment
team.