Sales Support Supervisor | alfanar Electric

Job Purpose

Establish and maintain sales support protocols, processes, and policies, design reward systems, and ensure alignment with marketing activities. Managing CRM systems, distributing gifts, collaborating with various teams, and analyzing data to enhance sales strategies and decision-making."

Key Accountability Areas

Sales Support:

• Oversee the establishment and maintenance of protocols, processes, policies, and procedures for sales support.
• Design a reward system and define the scope of the business.
• Ensure alignment with the marketing team's activities.
• Manage the Customer Relationship Management (C4C) system.
• Develop plans for the distribution of gifts.
• Collaborate with research and customer service teams.
• Analyze deals, competitors, and individual customer data.

Satellite Images:

• Collaborate with GEO marketing supervisors to set the annual plan.
• Manage approvals for the satellite images plan and budget.
• Monitor market changes to provide support for management decision-making.

Surveys:

• Conduct the study, development, publication, and reporting of surveys through the C4C platform for the team.
• Perform analysis and provide recommendations based on survey findings.
• Continuously cross-reference market share data with sales outcomes and satellite data.

Role Accountability

HR Proficiency:

• Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
• Ability to recognize low performers and guide them to improve or release them.
• Ability to treat subordinates equally without any discrimination.
• Assessment criteria of subordinates is performance that leads to planned results.
• Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.

Responsibility:

• Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
• Able to anticipate problems and make the necessary proactive steps to prevent them
• Ability to take necessary and proper timely decisions.

Delivery:

• Deliver the required results in timely manner with required quality and cost.
• Making a Tangible Difference:
• Must make a tangible difference to his area of operation. and exceed business expectations.

Business Planning and Performance:

• Able to transform the corporate goals into business plans.
• Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
• Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
• Provide periodic work progress reports.
• Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.

Organizational Development:

• Develop the organizational structure according to the current requirements taking into consideration future and development plans.
• Ensure availability of job descriptions for all job roles and deployment.

Business Process Improvements:

• Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
• Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
• Promote the automated systems and using them fully, to spread its culture.

Quality:

• Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.

Adaptation:

• Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, Safety and Environment:

• Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic Qualification

Work Experience

Technical / Functional Competencies