Sales Support Specialist

Location:

Ludvika, Dalarna County, Sweden

Job ID:

R0142782

Date Posted:

2026-09-14

Company Name:

HITACHI ENERGY SWEDEN AB

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity

As a Sales Support Specialist, you will be responsible for registering and following up on customer orders in accordance with Hitachi Energy's processes, policies, and guidelines.

Our customers are located across the globe, making it essential to understand and stay up to date with country-specific requirements, regulations, and customer agreements. The scope of the role ranges from managing smaller spare parts orders to handling larger and more complex orders involving both products and services.

This position offers great variety and the opportunity to work closely with customers and colleagues across multiple functions, ensuring smooth order execution and high customer satisfaction.

"What makes Service Order Management unique is that we support customers worldwide. No two orders are the same. We manage the entire process, from registering the order in SAP to delivering engineering services and materials to both internal and external customers. The role offers a high degree of variety, ensuring that no two days are ever alike."

Grethe Westvig, Manager Order Management HVDC Service

As a Sales Support Specialist, you will play a key role in ensuring excellent customer service and smooth order execution from order entry to final invoicing.

• Drive and coordinate the order management process using SAP S/4HANA.
• Ensure high-quality and accurate order handling in line with customer agreements and internal requirements.
• Work closely with customers, suppliers, and internal teams to secure on-time deliveries and customer satisfaction.
• Manage purchasing activities and proactively monitor material deliveries to support successful project execution.
• Handle invoicing and payment follow-up, ensuring a smooth and efficient financial flow.
• Take an active role in developing and improving processes, systems, and ways of working.
• Contribute to a positive, collaborative, and customer-focused team environment.
• Champion Hitachi Energy's values of safety and integrity in everything you do.

Your background

• 3-5 years of experience in a similar role, preferably within Order Management, Sales Support, Purchasing, Logistics, or Finance.
• Experience working with SAP S/4HANA is required.
• Fluency in English is required, while proficiency in Swedish is considered an advantage.
• An educational background in Finance, Business Administration, or a related field is considered an advantage.
• Strong organizational skills with the ability to prioritize and manage multiple activities while maintaining a high level of quality and attention to detail.
• Excellent communication skills and the ability to build strong relationships and effectively collaborate with customers, colleagues, and stakeholders across the organization.
• A proactive and structured approach, with a natural sense of ownership and accountability.
• Curiosity, flexibility, and a strong drive for continuous development, with a willingness to embrace new challenges, broaden skills, and contribute to improvements.
• Good knowledge of Microsoft Office is considered an advantage.

More About Us​​

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together. ​

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Our benefits offering for our roles generally includes: ​

• Collective agreement, occupational pension & possibility of salary exchange to pension (for ITP1 and ITP2) ​
• Group life insurance and additional insurances. ​
• Flex-time and shortening of working hours in time bank ​
• Hybrid work & allowances for setting up a workplace at home (in agreement with line manager) ​
• Health care and wellness allowance ​
• Health insurance incl. dental, spectacles & contact lenses allowance (employee pay 140 sek/month via salary deduction) ​
• Psychological support program ​
• Supplementary compensation for parental leave ​
• Various trainings and education supporting employee development ​
• Internal career possibilities both within Sweden and globally ​
• Employee Benefit Portal with thousands of discounts and perks ​

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The benefits listed above are an excerpt only and may vary depending on job grade, location and contract type. Eligibility is subject to local regulations. ​

Are you looking for an exciting opportunity where you can make a real impact while developing your skills in a global and collaborative environment? At Hitachi Energy, you'll be part of a team that values innovation, teamwork, safety, and continuous improvement.

If this sounds like the next step in your career, we'd love to hear from you. Applications are reviewed on an ongoing basis, so don't wait. Apply today and join us on our journey toward a more sustainable energy future.

For any questions regarding this position, please contact Hiring Manager Grethe Westvig at [email protected]. Union representatives - Sveriges Ingenjörer: Mikael Hjort, +46 107-38 29 86; Unionen: Fredrik Holmgren, +46 107-38 21 85; Ledarna: Frank Hollstedt, +46 107-38 70 43. All other questions can be directed to Talent Acquisition Partner Sara Wende, [email protected].

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.