Sales Support Specialist (f/m/d) 80-100%

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Head of EtO, Engineering, Tools and Processes

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Your Role and Responsibilities

In the local Electrification Service business unit, we help our customers secure and extend the availability and lifetime of their electrical assets. Our focus is on service solutions for low- and medium-voltage switchgear, emergency power systems, and digital solutions. We combine technical expertise, a strong service mindset, and close collaboration with our customers.

As a Service Sales Support Specialist, you will apply your technical knowledge to develop customer quotations and service solutions. Ideally, you bring practical experience with switchgear or power distribution systems. You will analyze customer requests, clarify technical requirements, and define suitable service solutions. In doing so, you ensure that proposals are technically feasible, commercially competitive, and clearly structured. You will work closely with Service Sales, Project Management, Engineering, and Field Service teams while contributing to the continuous improvement of our quotation process.

The work model for this role is: #hybrid

Your Responsibilities

• Analyze customer inquiries and quotation requests for service, retrofit, and modernization solutions related to electrical switchgear.
• Define the scope of work, main components, and service deliverables based on technical requirements and practical feasibility.
• Assess technical feasibility and solution availability in close collaboration with Engineering, Project Management, and Field Service teams.
• Prepare cost calculations and technical sales documentation to support competitive and risk-conscious customer proposals.

Qualifications for the Role

• Technical education in electrical engineering or equivalent hands-on experience in a technical environment; further education at technician (TS/HF), university of applied sciences (FH), or university level is an advantage.
• Practical experience with low-voltage or medium-voltage switchgear, for example in assembly, commissioning, service, engineering, retrofit, or project execution, is highly valued.
• Strong technical understanding of electrical power distribution, switchgear components, and customer-focused service solutions.
• Interest in techno-commercial topics and the ability to translate technical requirements into clear and economically sound customer proposals.
• Proficiency with Microsoft Office applications; experience with cost calculations, quotation processes, or costing models is beneficial.
• Independent, structured, team-oriented, and customer-focused working style, with good German and English communication skills or French and English communication skills.

Benefits

We offer an attractive overall package with a range of additional benefits:

• Employee Share Acquisition Plan (ESAP)
• REKA credits
• Exclusive employee discounts through MyDiscounts and Swibeco
• Generous parental leave
• Contribution towards fitness and well-being activities
• Eco bonus for sustainable mobility

More About Us

The ABB Service Division partners with customers to improve the availability, reliability, predictability, and sustainability of electrical products and systems. The division’s comprehensive service portfolio includes maintenance, modernization, and consulting services designed to enhance performance, extend equipment lifetime, and achieve new levels of operational and sustainable efficiency. We help our customers keep resources in use for as long as possible, extract maximum value from them, and recover and regenerate products and materials at the end of their life cycle.

The recruitment process is being led by Talent Partner Ece Özen, ABB Switzerland Ltd.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

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