Sales Support

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do:

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Responsibilities:

• Sales Process Support: Assist the sales team in completing basic operations such as contract signing, billing binding, and customer account maintenance, ensure the standardization of business processes and data accuracy, and guarantee the smooth operation of sales activities.
• Data Analysis and Monitoring: Integrate sales data and build business dashboards, identify business risks through multi-dimensional analysis (e.g., customer lifecycle, opportunity conversion rate), and provide optimization recommendations to improve sales efficiency.
• Customer Relationship Management: Maintain the full lifecycle of customers, develop tiered management strategies, drive customer renewals, recovery of lost customers, and experience optimization, and enhance customer activity and retention rates.
• Process Optimization and Training: Streamline sales support processes, develop standardized operating procedures (SOPs), conduct system operation training for the sales team, and reduce the occurrence of abnormal issues.
• Risk Management and Compliance: Monitor sales risks such as scalping and low-price competition, optimize risk control systems, and promote compliance execution to protect company interests and ensure healthy business development.

Qualifications

• Bachelor's degree or above in Business Administration, Logistics, Supply Chain Management, Finance, Data Analytics, or a related field.
• 1–3 years of experience in sales operations, sales support, business operations, customer management, or a related field; experience in logistics, supply chain, or B2B business is preferred.
• Strong data analysis skills, with the ability to consolidate and analyze sales data, monitor key business metrics, and identify business risks and improvement opportunities.
• Proficient in Microsoft Excel; experience with CRM, ERP, BI tools, or other sales/business management systems is preferred.
• Good understanding of sales processes, customer lifecycle management, and basic contract, billing, and account management processes.
• Strong process management and problem-solving skills, with the ability to identify process gaps, develop SOPs, and drive continuous improvement.
• Strong communication and coordination skills, with the ability to work effectively with sales, finance, operations, and other cross-functional teams.
• Fluent Korean communication skills are required. Proficiency in English and/or Chinese is a plus.
• Detail-oriented, proactive, and results-oriented, with a strong sense of responsibility and compliance awareness.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.