Sales Support Executive (Engineering Products) [EL]

• Process sales orders accurately and promptly, providing order acknowledgment and delivery updates to customers

• Prepare Proforma Invoice / DTIN for customers when required
• Apply contract pricing according to company policy and agreed payment terms
• Create Purchase Orders and send to suppliers
• Follow up with suppliers for order confirmation and delivery timeline
• Update order details and supplier acknowledgments in SAP / ERP system
• Coordinate with Finance to ensure timely payment to suppliers for smooth delivery
• Work closely with Operations and Production teams to prioritize urgent orders
• Create part codes in IMS when new items are required
• Assist with sample requests and approval submission
• Prepare credit note requests and complete GCM documentation when required
• Perform ad-hoc administrative and sales support duties as assigned

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