Sales Support Coordinator

Job Description

As a Sales Support Coordinator, you’ll provide administrative assistance to sales teams to help them work more productively and support customer satisfaction. You’ll complete sales-related administrative duties, respond to customer questions, provide order-status updates, coordinate with internal teams, and support customers throughout the sales process.

Key Responsibilities

In this opportunity as a Sales Support Coordinator, you will:

• Maintain Customer and Prospect Data: Update prospect and client information in customer relationship management systems, including Salesforce and EMS, and maintain association and geographic reference lists.
• Support Account and License Administration: Facilitate license transfers, account mergers, archives, customer IDs, license assignments, and order credentialing.
• Coordinate Orders, Renewals, Trials, and Proposals: Enter orders into Salesforce and other systems, process renewals and trial requests, and create proposals containing product, financial, and terms information.
• Support Product Implementation: Assist with the implementation of new products and services.
• Provide Sales and Market Support: Obtain and provide prospect and client information related to market intelligence and penetration, and set appointments for sales teams.
• Respond to Customer Needs: Answer customer questions, provide order-status updates, handle escalated customer calls, and follow up with customers after sales.
• Collaborate Across Teams: Coordinate customer issues with Customer Service, Professional Services, Solution Consulting, Proposition, and Order teams.
• Serve as an Escalation Point: Act as a Digital Chat Assistant escalation point and liaise with Customer Service on complaints, technical support, and other customer-related issues.
• Prepare Reports and Track Results: Complete reporting and tracking of sales numbers and maintain databases covering sales, usage, and online versus print content.
• Deliver Quality and Timely Support: Contribute to goals related to resolution speed and quality, task and customer-interaction volume, and individual and team customer satisfaction.

Required Qualifications

You are an ideal fit for the Sales Support Coordinator role if your experience includes:

• Degree-level education or equivalent work experience that provides knowledge of fundamental theories, principles, and concepts.
• General professional or specialized knowledge used to solve routine problems and make informed judgments.
• Ability to set priorities, plan your work, manage time effectively, and meet short-term deadlines.
• Ability to apply policies, standards, and procedures in straightforward situations.
• Ability to interpret data, refine work methods and techniques, and maintain accurate records and reporting.
• Clear communication skills, including asking questions and checking for understanding.
• Strong collaboration and customer service skills, with the ability to respond to routine internal and external customer requests.
• Attention to detail, analytical thinking, problem-solving skills, and comfort dealing with challenges.
• Must be fluent in English.
• Demonstrated experience using artificial intelligence effectively, working with data-management technologies, and applying coding skills across innovative systems and platforms.
• Computer and software proficiency, including experience working with customer, sales, or order-management systems.

Preferred Qualifications

• Understanding of customer needs, requirements, and priorities.
• Familiarity with the roles of relevant functional groups in a sales support environment.
• Experience supporting sales administration, customer follow-up, reporting, or product and service implementation.
• Experience managing Salesforce or other customer relationship management (CRM) systems.
• Ability to gain support from colleagues and recommend process changes that respond to customer needs.

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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