Sales Support Coordinator - Aurora, IL

Position Summary

This is not a 9-to-5. Deadlines are real, the pace is high, and there are always multiple priorities in flight at once. We’re looking for someone who thrives on that energy, someone who follows up fast, learns our products and processes deeply, and takes pride in keeping everything moving.

ABOUT THE ROLE

The Sales Operations Coordinator is the connective tissue of our sales organization. You’ll own the flow of products, information, and support across our showrooms, field teams, and national sales staff fielding requests, managing inventory transfers, tracking deliveries, generating reports, and jumping in wherever things need to move faster. If you’re the kind of person who checks their email first thing in the morning, this role is for you.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

WHAT YOU’LL DO

Day-to-day operations:

• Provide product information, list pricing, inventory availability, delivery tracking, and order status to internal staff and showroom teams. Resolve routine issues quickly.

• Coordinate with other departments to ensure inventory availability, expedite deliveries, and resolve problems before they escalate.

• Review, obtain approvals, process, schedule, and communicate tracking for all Inventory Transfer Requests, Free Distribution Requests, Product Lending Requests, and Software Requests.

• Coordinate with Field Service to schedule product installation and calibration in showrooms.

Showroom & product management:

• Build and maintain a database tracking the configuration and aging of all showroom products.

• Assist in coordinating product rotation across MAC and external showroom locations; provide cost information to the National Sales Manager for selling showroom units.

• Work with Product Administrators to maintain a current, accurate available-stock list for MI products.

Reporting & analysis:

• Prepare daily reports for management and month-end reports for executive staff and Japan.

• Create and distribute sales performance reports to the sales team.

• Provide cost data for customer special pricing quotes and generate summary reports for the sales staff.

Sales support & programs:

• Assist with product promotion planning and support regional and national sales events. Create and distribute Gold Care letters and certificates for customer orders; serve as MapVision inquiry administrator.
• Serve as backup to Product Administrators for revising customer quotes in QuoteWerks.
• Maintain and update the Sales, Promotions, and Gold Care SharePoint sites.

Process improvement:

• Partner with National Sales Managers and cross-functional teams on special projects focused on process improvement and increased sales effectiveness.
• Proactively identify opportunities to reduce manual work and develop automation to scale this role’s impact as business needs grow.

WHAT WE’RE LOOKING FOR

• You respond quickly to emails, to requests, to problems. Urgency isn’t a stressor for you; it’s a motivator.
• You can hold many open threads at once without dropping any.
• You’re genuinely curious about the products and processes you support and you put in the work to understand them deeply.
• You communicate clearly and warmly with sales staff, showroom teams, field technicians, and executive leadership alike.
• You’re comfortable building and running reports, working with tools like SharePoint and QuoteWerks, and thinking about how to automate repetitive work.
• You understand that some weeks require more and you’re okay with that.

We’re a collaborative, product-focused team that cares about doing things right and doing them fast. If that sounds like the kind of place you want to be, we’d love to hear from you.

Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:

• Competitive Salary package $26 - $29 per hour
• Minimum 17 days PTO plus at least 10 paid holidays per year
• Shut down period at the end of the year
• Medical, Dental, Vision & Life Insurance
• STD, LTD, Employee Assistance Program
• 401(k) Plan plus company match
• Tuition Reimbursement
• Service Recognition
• Company Vacation House in Florida

Equal Opportunity Employer

Mitutoyo America Corporation is an Equal Opportunity Employer. It is our policy to judge employees on their individual merits, skills, abilities, performance, etc. The Company offers equal opportunities to all qualified applicants and employees without regard to race, religion, color, age, sex, national origin, veteran status, marital status, sexual orientation or disability in accordance with applicable federal and state laws. This policy applies to all areas of our employment relationship.