Sales Supervisor (Call Center)

Overview

Prime Group Holdings, LLC, a vertically-integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes, has an exciting opportunity for a talented Call Center Director at its headquarters in Saratoga Springs, NY.

With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, with a portfolio of 320+ self-storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including Prime Storage Fund III, the largest self-storage dedicated fund ever raised.

Headquartered in Saratoga Springs, NY, Prime Group employs 700+ professionals and maintains a regional office in Jupiter, FL and Manhattan, NY along with investment originations offices in Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm’s 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.

Prime Group’s performance is rooted in a culture of respect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of the top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League Tables.

Position Overview

We are seeking a results-oriented Sales Supervisor to lead our contact center sales organization during an exciting period of growth. This leader will be responsible for driving new customer acquisition, maximizing revenue opportunities through inbound and outbound sales efforts, and developing a high-performing sales culture across a geographically distributed team.

Responsibilities

• Work onsite at our downtown Saratoga Springs, NY location, collaborating with a team of 40+ contact center professionals.
• Develop and execute sales strategies that support organizational growth and revenue objectives.
• Lead the daily sales operations of the contact center to consistently achieve and exceed sales performance goals.
• Drive new customer acquisition through inbound inquiries and outbound sales initiatives.
• Analyze sales data and performance metrics to optimize staffing, productivity, and conversion rates.
• Identify new revenue opportunities and implement initiatives that increase sales performance.
• Lead, coach, and develop supervisors and front-line sales agents to improve selling skills and conversion rates.
• Monitor sales dashboards and key performance indicators to identify trends and implement performance improvements.
• Partner with executive leadership and cross-functional stakeholders to align sales strategies with company objectives.
• Foster a high-performance sales culture focused on accountability, continuous improvement, and customer value.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, or a related field preferred. Associates degree required.
• 10+ years of sales leadership experience within a contact center environment, including at least 4 years managing multi-site operations.
• Demonstrated success leading inbound and outbound sales teams with responsibility for revenue growth.
• Strong analytical skills with experience using sales metrics and performance dashboards.
• Experience developing sales coaching programs and improving conversion performance.
• Familiarity with cloud-based Contact Center systems and CRM platforms.
• Outstanding leadership, communication, and organizational skills.
• Ability to thrive in a fast-paced, high-growth environment while driving measurable business results.
• Passion for building high-performing teams and achieving ambitious sales goals.

Benefits

• Competitive rate of pay and a generous benefits program
• Salary commensurate with experience
• Medical, Dental, life, vision, short-term disability, and long-term disability insurance program
• Paid vacation time; paid sick time; paid holidays

Equal Opportunity Employer Statement

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.#LI-Onsite