Sales Representative - Fahari Link

Fahari Link, powered by Tatu City, aims to bridge the digital divide in the region by providing reliable and affordable world-class high-speed internet. Our mission is to empower local businesses, schools, and residents with world-class, seamless connectivity.

Fahari Link offers residential broadband, dedicated internet connectivity to businesses coupled with other Information & Communication Technology (ICT) services like email, cyber-security, ICT Consultancy, cloud services, Multiprotocol Label Switching Virtual Private Network (MPLS VPN), Software Defined Wide Area Network (SDWAN).

Tatu City is a development by Rendeavour, Africa’s largest new city builder, with 30,000 acres of visionary projects in growth trajectories across Ghana, Nigeria, Kenya, Zambia and the Democratic Republic of Congo. For more information about Rendeavour, please visit

The Sales Representative will autonomously oversee sales activities for Fahari Link sales and account management engagement with customers. Primary responsibilities will include sales, collection, and fostering client relations to ensure customer retention. The objective is to successfully finalize all sales transactions.

Responsibilities

• Responsible for delivering revenue and customer growth targets.
• Identify potential new sales opportunities and prospects.
• Establishing customer needs, identifying prospects, setting appointments, making effective qualifying sales calls, and managing the sales cycle to close new business in all service categories.
• Track customer service KPIs and metrics by ensuring the customers are likely to recommend a company/product/service to their friends or colleagues.
• Achieve maximum sales profitability, growth, and account penetration within an assigned territory/market segment.
• Make sales follow-up calls with clients to establish the clients’ satisfaction levels with company products and services.
• Collaborating with relevant departments to ensure the implementation of integrated strategies.
• Analyze the territory/market’s potential, track sales, and status reports.
• Supply reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Collaborate with the Infrastructure team to deploy networks in potential/prospective regions, estates, and MDUs, guaranteeing a sales rate of 60% or higher upon the completion of fiber readiness in the area.

Requirements

• Proven work experience as a Sales Representative within an Internet Service Provider.
• Diploma or Bachelor’s degree in business or a related field.
• Minimum 2 years’ experience selling home fibre and/or internet services; prior or current internet sales experience is mandatory.