Sales Order Administrator

Primary Duties & Responsibilities

• Reconcile and audit customer booking packages in accordance with Global Booking Policy, SOX, and Revenue Recognition Policies.
• Review purchase orders for accuracy and completeness.
• Accurately enter and book orders (including service contracts) in the global Oracle ERP System.
• Collaborate cross-functionally with Finance, Planning, Manufacturing, and Shipping to ensure all terms and conditions are met.
• Maintain effective communication with Sales, Customers, and Internal stakeholders to resolve booking and customer satisfaction issues.
• Ensure bookings meet Service Level Agreements (SLAs).
• Provide timely order status updates and tracking information to internal and external stakeholders.
• Work with Key Account Sales and Service Engineers to support complex customer needs, particularly around scheduling.
• Interpret and apply Incoterms for both domestic and international bookings.
• Proactively manage backlog issues including:
  • Order holds
  • Scheduling Date Changes
• Support month-end and quarter-end activities to help meet revenue targets.
• Participate in departmental projects aligned with corporate objectives.
• Coordinate and communicate shipping details effectively with customers.

Education & Experience

• A bachelor’s degree in related field with at least 6-8 years of experience in a complex Order Management environment.
• Solid understanding of Revenue Recognition Rules and Incoterms.
• Strong attention to detail and commitment to operational excellence.
• Exceptional written and verbal communication skills (fluent in English).
• Proven ability to manage multiple tasks efficiently in a fast-paced setting.
• Experience with Oracle ERP and Salesforce.com (preferred).
  

Skills

• Potential Leadership capabilities for career growth
• Possess strong interpersonal skills and enjoy the process of problem-solving
• Work effectively with other team members

Working Conditions

• This role is on hybrid mode (3 days onsite)

• Working hours should remain flexible to accommodate overlapping time zones with both the US and European time zones, while still adhering to a daytime schedule.

• Skeleton support coverage is also required during local holidays

• Required to work shift (1pm to 10.15pm), Monday to Friday.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work