Sales & Ops Coordinator

Job Summary

Marinsmart Global Service Pte Ltd seeks a motivated Sales & Ops Coordinator to manage customer enquiries, coordinate manpower deployment with technical teams, and handle port and shipyard formalities for vessel boarding.

Responsibilities

• Receive and document customer orders with accuracy to ensure clear order details
• Monitor order execution progress to meet customer timelines and requirements
• Coordinate manpower deployment efficiently with the technical team to support operations
• Communicate and collaborate with Engineering Technical Services, Warehousing & Logistics to facilitate on-site engineering work and ensure timely production, service delivery, and spare parts shipment
• Serve as the primary liaison between customers and the company to relay needs and feedback promptly
• Respond to customer inquiries on order status, shipping schedules, and related issues
• Manage customer complaints by mobilizing internal resources to resolve issues and improve satisfaction
• Organize, file, and securely store all order-related documents to maintain data integrity
• Accurately enter order information into company systems ensuring precision and completeness
• Track payment recovery for orders to ensure timely receipt of funds
• Conduct regular financial reconciliations with customers to maintain clear and accurate records

Required competencies and certifications

• Proficient in Microsoft Office applications and basic computer skills

Preferred competencies and qualifications

• Bachelor’s degree in business administration, Marketing, or related field
• Minimum 2 years of experience in a similar role, preferably within the marine industry
• Strong organizational and time management skills demonstrated through effective task prioritization
• Excellent communication and interpersonal skills to engage customers and internal teams
• Ability to work independently and collaboratively within a team environment

We offer a competitive compensation package, training and development opportunities, and a supportive work environment that values diversity, teamwork, and collaboration. If you have the required experience and skills, and are passionate about the marine industry, we invite you to apply for this position. We look forward to hearing from you!