Sales Operations Coordinator

Company Overview:

XCaliber Container, LLC is a leading provider of high-quality shipping containers in Texas, New Mexico, and Oklahoma dedicated to providing innovative solutions to our customers for storage, transportation, and modular construction needs. With a focus on excellence and customer satisfaction, we are committed to driving growth and success in the storage industry. As we continue to grow and expand our operations, we are seeking a skilled and experienced Sales Assistant to join our team and support our Sales team/function.

Position Summary

We are seeking a highly organized and customer-focused individual to join our team as a Sales Operations Coordinator. This role is pivotal in ensuring a seamless post-sale experience for our customers, supporting the sales team with order processing, and coordinating operations for timely deliveries.

Key Responsibilities

Sales Operations

• Help process sales orders accurately and efficiently in the CRM and ERP systems.
• Confirming all documentation and payments are received.
• Prepare and send order confirmations, invoices, and related documentation.
• Collaborate with the sales team to ensure all order details are complete and accurate.
• Create task for the logistics team to coordinate deliveries.

Logistics & Delivery Coordination

• Help schedule and coordinate container deliveries & pickups with logistics partners and customers.
• Track shipments and proactively communicate delivery timelines.
• Resolve scheduling conflicts or delivery issues in a timely manner.
• In gating incoming inventory, create labels to ensure inventory accuracy
• Perform internal transfers in ERP for inventory purposes

Customer Success (Post-Sale Support)

• Serve as the primary point of contact for customers after the sale is completed.
• Ensure customer satisfaction by providing timely updates, answering inquiries, and resolving issues.
• Monitor customer feedback and escalate concerns to the appropriate departments.
• Help create a Net Promoter Score process to gain insight on customer feedback and drive process improvement
• Be responsible for the “Thank You” card initiative and coordinate with sales team