Sales Operations Coordinator

SUMMARY
Aids and supports sales in customer service activities. Maintains customer relations, handles customer issues and utilizes systems to process data. Responds to customer needs regarding account status, technical product application and warranty claims.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Engages with customers concerning new and existing purchase orders or quotes, documenting any changes. Keeps all customer records and information updated and accurate.
Prepares customer product expectation/price quotations. Enters and acknowledges customer orders. Maintains Customer due dates on orders. Maintain shipping schedule and information.
Coordinates product shipments with internal departments including but not limited to scheduling, production, warehouse, and finance
Documents and resolves customer issues and complaints regarding order status, warranties, damage, freight claims, credits, special invoices, and any other issues utilizing appropriate systems
Understands and applies quality standards applicable to the position and maintains standard operating procedures in document control files
Stays abreast of customer orders and maintains related information to ensure timely and accurate production and shipment of product
Obtains product and application knowledge in order to address customer needs and promote sales of new or additional services
Issues invoices and credits, assuming alignment with finance department; apply to customers’ supplier portals as required
Orders management within customers’ supplier portals; may include accepting or rejecting orders
Engages with customer accounts payable department to resolve any past due invoices, assuming alignment with finance department
Processes and provides commercial invoices and customs documentation for international shipments
Creates reports and correspondence for customer and department use, miscellaneous clerical functions, including typing, filing, data entry, answering telephones, covering for other personnel within the department in their absence
Prepares Customer reports needed on sales activities

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE

Two years education from college or technical school, or one to two years related experience and/or training; or equivalent combination of education and experience.
Proficiency on an IBM compatible PC using Microsoft Word, Excel Windows.
Experience with ERP and CRM online computer systems

LANGUAGE SKILLS
Fluency in English is required. The ability to read, analyze, and interpret documents and the ability to effectively present information to all levels of employees including top management in a variety of settings is required.

Travel requirements: <20%