Sales Manager

Job Summary

Manage daily restaurant operations to ensure smooth service delivery and a positive outlet image. Lead staff training and scheduling, resolve customer complaints effectively, maintain compliance with safety standards, control costs, and analyze sales to maximize profitability.

Responsibilities

• Manage daily restaurant operations to maintain a positive outlet image and efficient service
• Coordinate front and back of house activities to ensure seamless service delivery
• Train and coach new and existing staff on customer service best practices to enhance guest experience
• Manage staff schedules and monitor work performance to optimize team productivity
• Organize and supervise shifts to ensure adequate staffing and operational efficiency
• Respond promptly to customer complaints by identifying issues and implementing effective solutions
• Ensure compliance with safety and sanitation regulations to maintain a safe environment
• Control operational costs by monitoring expenses and identifying opportunities to reduce waste
• Maintain market awareness and develop innovative processes to improve restaurant efficiency
• Prepare operational reports to track performance and inform management decisions
• Analyze and forecast sales figures to identify trends and maximize profitability