Sales Executive

JOB RESPONSIBILITIES:

• Prospect and promote jewellery products and services to walk-in as well as our online platforms’ customers

• Attend to customers’ queries in-store and online stores

• Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Tiktok, Carousell, WhatsApp, Emails) and inbound calls

• Ensure service delivery standards are met in achieving total customer satisfaction

• Be self-motivated and driven to achieve monthly sales targets

• Ensure merchandise and displays are consistently well presented

• Contribute to team effort by accomplishing related results as needed

• Inventory management - support merchandise transfer, stock take, inventory counts

• Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales

• Conceptualize and set the best campaign merchandise plan for online campaigns

• Work together with operations to ensure smooth fulfilment process

• Actively manage online shop enquiries and maintain the highest customer satisfaction

JOB REQUIREMENTS:

• Service-oriented with strong interpersonal skills

• Candidate with retail or jewellery experience is an added advantage

• Dynamic, energetic, positive and driven to exceed targets

• Strong focus on self-improvement and performance

• Commercial awareness and sales drive – to sell more products through our multiple online platforms

• Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important

• General interest in working in different platforms, and a good knowledge of excel

• Able to work retail hours, weekends and public holidays

• Able to start work within short notice will be an advantage