Sales Executive @ ibis Navi Mumbai

• Maintain complete knowledge of the following (to include but not limited to):
  • All hotel features / services, hours of operation
  • Hotel function space, entertainment options, menus and floral decoration options
  • Hotel safety guidelines and evacuation plan
  • Scheduled daily group activities

• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

• Coordinate all group arrangements

• Work with group contacts to facilitate program planning and requirements

• Communicate group needs and specifications to all relevant departments

• Follow up with Post-Conference reports and review group billings

• Input all group bookings and update booking activities in the system on a weekly basis

• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process

• Maintain gifts inventory and coordinate the sending of gifts to clients

• Arrange site inspections for potential clients

• Promote positive relations with clients and attend to all requests expediently and courteously

• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

Up-sell and promote hotel’s facilities and services at every available

Your experience and skills include:
Relevant sales experience is an asset
Ability to focus attention on guest needs, remaining calm and courteous at all times
Highly responsible & reliable
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits