Must be located in the Los Angeles Area, California
Hybrid role - 3x/week in office
The Csquare Data Center Sales Engineer is passionate about data centers, focused on customer experience, and collaborates well with Sales to achieve revenue focused key performance indicators. We focus on paying attention to detail and executing in a fast paced environment with rapid growth and innovation. This individual will perform pre-sales technical support activities for data center colocation, network connectivity, and Ecosystem sales. They will have excellent communication skills and confidence in giving presentations and provide industry thought leadership. The Sales Engineer is the trusted advisor to both customers and internal Sales professionals. They will independently prioritize and track competing schedules, and proactively anticipate and complete complex tasks.
This position requires close collaboration between many key internal departments such as Operations, Design & Engineering, Service Delivery, and Product Management, and will work closely with the regional Sales team as a subject-matter expert. They will evaluate technical requirements of new sales opportunities and develop solutions to ensure all customer requirements are met or exceeded, both for new logo prospects and existing customer environment optimizations and expansions. As an integral part of the sales process, they will be responsible for fostering relationships with our customers, prospects, and partners.
Essential Functions
- The Sales Engineer is the primary customer facing technical resource at Cesqaure. They work on proposals, diagrams, and RFI/RFP responses.
- Must be very experienced with Salesforce and complex Quoting, including CPQ (Configure, Price, Quote) and MDQ (Multi Dimensional Quote) best practices.
- Partner with the sales team to develop winning strategies and presentations.
- Design solution and supporting documents for customer and partner sales opportunities.
- Create supporting technical diagrams when necessary (working knowledge of Visio a plus).
- Engage and often lead sales discussions with prospects, customers, and partners (either in person or via video calls).
- Maintain positive customer relations throughout the sales process in support of earning customers current and future business and trust.
- Technical liaison between customers and Centersquare Product and Operations teams to ensure supportable solutions and designs.
- Ensure a smooth transition, post-sales, to our implementation team
- Periodic travel for customer meetings, trade shows, conferences, and training.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Competencies
- Excellent verbal and written communication skills.
- Proficient with Salesforce and ServiceNow
- Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences.
- Ability to gain trust and respect from coworkers, customers, partners, and vendors
- Flexibility and Continuous Improvement contribution to evolution of process and application enhancements
- Easily adaptable to a fast-paced business environment.
- Ability to apply engineering, technology, or other related principles to product sales.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software (PowerPoint, Excel, Visio).
- Leadership, Integrity/ethics, Analytic intelligence, Customer Service, Communication skills, Decision Making, Authenticity, Business Acumen, and Time management.
Position Type/Expected Hours of Work
- This is a full-time position. Days and hours of work are Monday through Friday from 8:00 a.m. to 5 p.m.
Travel
- 30% or less travel is expected for this position.
Required Education and Experience
- Bachelor's degree or equivalent, related to products and services being sold preferred.
- Minimum of 5-7 years sales engineering experience (or equivalent) in the Data Center or Colocation industry with an in-depth understanding of the sales process.
- Knowledge of Data Center Power Chain topologies (2N, N+1, Distributed Redundant vs Block Redundant, Catcher UPS systems).
- Data Center Mechanical (Cooling) and Electrical best practices.
- Knowledge of All In vs Metered vs power circuit based contract structures.
- General knowledge of Networking, IP routing/subnetting, BGP, and Cloud On-Ramps.
Additional Eligibility Qualifications
- Strong in-depth working knowledge of data center infrastructure and management (mechanical and electrical systems).
- Comfortable with modeling different solutions based on kilowatt delivery to a customer environment.
- Cloud services, storage, and experience with other technologies found in our customers’ environments and the Centersquare Ecosystem is beneficial.
- General understanding of telecommunication terms (Telecom platform and delivery options).
- Experience in selling complex solutions.
- Product knowledge - knowing and explaining product features/benefits and competitive position, understanding customer's business operations and needs, understanding and responding to competing offers, gathering and applying market knowledge.
- Ability to communicate complex solutions to a wide variety of audiences and demonstrate how the proposed solution meets or exceeds customer requirements.
Employer will not sponsor visas for position
Csquare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Evoque complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.