Sales Engineer

Job Summary

Before Contract:
- Regularly contact/visit new and existing customers to discuss their needs/issues and explain how these needs/issues could be met by specific products and services.
- Create strategies to solve customer’s needs/issues based on the experience of System Integration, Network Integration or Project Management.
- Have meetings with our business partners, such as an application vendor, network/server vendor, or security vendor, to solve customer’s needs/issues.
- Prepare solutions and presentations for purpose of presenting and explaining our products or services.
- Emphasize product or service features based on an analysis of the customer’s needs/issues.
- Give presentation and demonstration regarding our products or services to our customers directly in order to get our customers to understand our values.
- Negotiate prices, terms of sales and/or service agreements.

After Contract:
- Prepare sales documents to complete contract.
- Coordinate projects for implementing application system/network infrastructure while working with our internal engineering team and external business partners.
- Monitor and manage project schedules working with our internal engineering team and external business partners.
- Assist in troubleshooting customer system issues working with our internal engineering teams and external business partners.
- Maintain good relationships with customers and our business partners.

Essential Functions:
- Collaboration skills with colleagues, customers, and business partners.
- Strong will to improve his/her skills, experience new challenges and contribute to customer’s and society.

Business Skills:
- Experience in B to B market as Sales.
- Experience in System Integration and/or Project Management.
- Good project management skills.
- Ability to communicate effectively and proactively with customers.
- Identify customers' business challenges and propose effective solutions based on our portfolio services.
- Work effectively in a team-oriented environment.
- Research system issues collaborating with other departments and resolve it.

Preferred Experience:
- Marketing experience, including the development of sales strategies.
- Project Manager experience, including communicating with all stakeholders to complete projects.
- More than 5 years of experience as a Sales representative and/or Sales Engineer and/or Project Manager, with direct customer-facing experience in identifying customer needs and business challenges.

Nature/type of contacts this position requires:
Within : Sales Support team, Engineer team, Application Engineer team, Procurement team
Outside : Customers and Business Partners who provide their solution with us to solve customer’s business issues with us.

Other:
- Maintain customer records using automated systems.
- Have a meeting with a supervisor in a timely manner to report daily sales activities.
- Research and investigate with colleagues to find new markets and new customers.

Language Requirements:
- Japanese (Business Proficiency), English (Business Proficiency)

Salary: $80,000 per year

Benefits

· Medical, Dental and Vision Coverage

· Basic Life Insurance and AD&D

· Short-Term and Long-Term Disability Insurance

· Flexible Spending Account (FSA)

· 401(k) with company match

· Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays

· Tuition Reimbursement Program

· Employee Assistance Program (EAP)

· Wellbeing Solutions Program

KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.

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