Sales Director - Communication Design & Delivery

CSG’s Communication Design & Delivery organization helps the world’s leading brands design, produce, and deliver critical customer communications across print and digital channels – securely, at scale, and with measurable ROI. We’re looking for an experienced Sales Director to lead growth of our print and mail communications portfolio within key markets and strategic accounts.

If you have deep experience in transactional print, understand the complexity of regulated communications, and love shaping solutions that transform how organizations communicate with their customers, this role is for you.

As a Sales Director in CDD, you will:

• Own and grow a portfolio of strategic accounts and prospects in our target markets, with a focus on print and mail communications solutions (statements, regulatory notices, policy documents, and other high‑value customer communications).
• Design and execute go‑to‑market strategies that align CSG’s CDD capabilities with our customers’ communication, marketing, and customer experience objectives.
• Lead and orchestrate complex, multi‑stakeholder sales cycles – from early discovery and solution shaping through to commercial negotiation and contract signature.
• Tell a compelling CDD story – crafting value propositions, messaging, and customer‑ready presentations that clearly articulate how CSG’s communication design and delivery services drive efficiency, compliance, and customer engagement.
• Partner with internal leaders and experts in operations, product, implementation, and solution design to ensure we propose solutions that are deliverable, scalable, and differentiated.

What you’ll do

• Create and execute account and pursuit plans for new logo CDD accounts, identifying opportunities for new revenue and add‑on services across our print and mail portfolio.
• Prospect, qualify, and develop opportunities through outreach, networking, and relationship building, converting interest into well‑qualified, high‑value deals.
• Lead the full sales process, including:
  • Discovery, solution framing, and value proposition design for CDD solutions
    Development and presentation of proposals and RFX responses
  • Negotiation of pricing and commercial terms in line with CSG guidelines
    Coordination of internal and third‑party stakeholders as part of the pursuit team
• Educate and challenge customers with unique insights into how CSG’s communication design and delivery capabilities can:
  • Improve operational efficiency and reduce risk in print and mail
  • Enhance customer experience and engagement
    Deliver measurable ROI
• Build senior‑level relationships and advocates across customer organizations (business, operations, IT, procurement, compliance), helping to drive consensus and secure investment in CSG’s CDD solutions.
• Monitor industry and competitive trends in print and mail / customer communications, translating insights into actionable account strategies and go‑to‑market messaging.
• Contribute to regional sales planning, sharing field insights and helping shape our growth strategy for the Communication Design & Delivery business.

What you’ll bring

• 7+ years of formal print and mail experience within our target markets, with a strong understanding of transactional print and critical customer communications.
• Demonstrated ability to identify, qualify, and prioritize prospects in the transactional print space, leveraging subject matter experts to build credibility with key decision‑makers.
• Executive presence and strategic mindset, with experience leading large, complex, multi‑stakeholder sales opportunities.
• Strong commercial and solution orientation – able to quickly assess complex situations, shape the right solution, and articulate its value and ROI.
• Advanced communication skills (verbal and written) with a track record of influencing, negotiating, and closing complex sales deals.
• Proven record of meeting or exceeding sales quotas, with a true sales hunter mentality – self‑motivated, resilient, and outcome‑driven.
• Experience as a change agent, building high‑performance internal and external partnerships and driving transformational outcomes within target accounts.
• High degree of integrity and professionalism, with a commitment to compliance and security standards and adherence to all applicable regulations, laws (including the Bank Secrecy Act), card association rules, and CSG Security and Compliance policies.

Why CSG & Communication Design & Delivery

• Impact at scale: Help leading brands modernize how they design, produce, and deliver critical customer communications.
• End‑to‑end capability: Sell a differentiated portfolio spanning design, data, print, mail, and omnichannel delivery.
• Collaborative culture: Work alongside experts in operations, solution design, product, and implementation who are invested in your success.
• Growth and recognition: Competitive compensation, performance‑based incentives, and opportunities to grow your career within a global technology organization.

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$145,697.16-$233,110.58

This role is eligible for a bonus opportunity.

Location(s):

US.NE.Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.