Sales Development Representative

Dixa is transforming customer experience for consumer brands with our Agentic Customer Service platform. More than a ticketing tool, we help eCommerce brands turn service into a growth engine, unlocking revenue, loyalty, and insights.

Disrupting the $50B+ customer service software market, today, we serve 850+ eCommerce brands across 42 countries. In 2023, we launched one of the first OpenAI-powered Copilots and introduced Mim, our AI agent. With Dixa, brands resolve inquiries faster, scale through peak seasons and deliver consistent service across every channel.

The Sales Development Representative (SDR) plays a key role in accelerating Dixa's growth by identifying, engaging, and qualifying potential customers. Working closely with a assigned Account Executives, the SDR is the first point of contact for prospective customers — uncovering their challenges, communicating Dixa's value, and building a robust pipeline of qualified opportunities. This role is an excellent entry point into a career in consultative sales, with clear opportunities for growth and progression within Dixa's commercial organisation.

Responsibilities

Your impact will be measured across three core areas:

🎯 Pipeline Generation — Hit and exceed outbound sourced pipeline targets, build a robust qualified pipeline for your Account Executives, and deliver high-quality, pre-qualified meetings with key decision-makers that convert to closed deals.
🤝 Prospect Engagement — Execute multi-channel outreach across phone, email, LinkedIn, and events, nurture long-term relationships with prospects and past opportunities, and handle objections confidently to keep deals moving forward.
📊 Process & Craft — Maintain accurate CRM and sales engagement records, leverage AI tools to personalise outreach at scale without losing the human touch, and continuously sharpen your market expertise to become a genuine authority in the customer service and CRM space.

Requirements

Professional Qualifications:

• Full professional proficiency in English, with excellent written and verbal communication skills.

• Experience in a sales, customer-facing, or outbound prospecting role.

• Familiarity with CRM systems and sales prospecting tools (e.g. Salesforce, LinkedIn Sales Navigator, Outreach) is a plus.

• An understanding of or genuine interest in the customer service and CRM industry, alongside AI.

About You:

• Self-motivated and results-oriented, with a drive to meet and exceed targets consistently.

• Passionate about building a career in consultative sales and eager to learn and develop quickly.

• Strong communicator, who can engage prospects confidently and handle objections with professionalism.

• Organised and detail-oriented, able to manage a high volume of outreach activity while keeping CRM records accurate.

• Collaborative team player who also thrives working independently to achieve individual goals.

• Curious and commercially aware, staying informed about market trends and the competitive landscape.

• Located commutable distance from our Farringdon office (3/4 days a week).

Benefits

• Competitive base salary + variable compensation and 5% employer pension on top

• 25 days’ paid annual leave + 5 Dixa Wellbeing days for recharging

• Private health insurance

• Daily In-Office Lunch allowance (Deliveroo)