Sales Coordinator

• Maintain complete knowledge of the following (to include but not limited to):
  • All hotel features / services, hours of operation
  • Hotel function space, entertainment options, menus and floral decoration options
  • Hotel safety guidelines and evacuation plan
  • Scheduled daily group activities
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Maintain a record of all clients and their profile.
• Organize regular visits in accordance to a predetermined plan.
• Prepare a monthly schedule to record all sales and other related activities for the preceding month.
• Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis).
• Determine and recommend prospective customers by analyzing historical and other statistical information, and prepare customer call analysis reports.
• Handle additional responsibilities as & when delegated by the Management.

• Diploma or bachelor's degree in Business Administration, Marketing, Sales, or a related field
• Proven experience in a sales coordination, administrative support, or sales operations role
• Strong organizational and time management skills with the ability to prioritize multiple tasks effectively
• Excellent verbal and written communication skills in English
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment
• Strong attention to detail with a commitment to accuracy and quality
• Excellent interpersonal skills with a customer-focused and empathetic approach
• Ability to work collaboratively with cross-functional teams while maintaining professionalism and confidentiality
• Self-motivated, proactive, and capable of working independently with minimal supervision
• Flexibility and adaptability to changing business needs and operational requirements
• Strong analytical skills with the ability to interpret data and prepare meaningful reports

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.