Sales and Service Consultant

Ready for more than just a job?

At RACQ, we’re driven by purpose, making a real impact every single day. Join a team that’s supportive, inclusive, and genuinely passionate about helping others. If you’re looking for a fresh challenge, this is your opportunity to build new skills, grow your career, and shape a future you’re proud of.

About the Role\:
As a Sales and Service Consultant you will be the trusted first point of contact for our members, assisting members on inbound calls, providing expert guidance, and connecting them with solutions across our trusted range of products and services. No contact centre experience? No problem. This is the perfect entry-level opportunity for someone with a positive attitude, strong communication skills, and a genuine passion for helping others. We'll provide comprehensive training, ongoing coaching, and the support you need to succeed.
Along the way, you'll build valuable customer service and sales skills, gain confidence, and unlock exciting career development opportunities within RACQ. Best of all, you'll be part of a collaborative team that celebrates success, supports one another, and is committed to helping you grow.

Hours, Training and Location\:

• Start date 23rd November with interviews scheduled to run on 28th October so apply now!
• Rate of pay is $35.12 per hour + super + loadings
• Full-time evening positions, 37.5 hours per week
• 5 days a week, 8 hours a day including unpaid lunch break
• Rotating evening shifts starting between 12 midday and 1\:30pm
• Shift time finishes between 8\:00pm and 9\:30pm
• Supported onsite training at our Eight-Mile Plains location
• Hybrid work from home – combination of onsite and at home after 3 – 6 months, based on performance.

Shift option 1\: Monday to Friday Evening
11.75% loading applies
Shift option 2\: Monday to Saturday Evening
Every second Saturday with a mid-week day off
11.75% loading applies + additional 50% loading on Saturdays

What You’ll Be Doing\:

• Chatting with members to understand their needs and offer tailored solutions
• Creating positive experiences with every interaction
• Staying up to date with RACQ’s products and services

About You\:

• Friendly, engaging, and genuinely enjoy helping others
• Calm under pressure and quick to bounce back from challenges
• Eager to learn and grow in a fast-paced, team-focused environment
• Confident using computers and communicating clearly
• Hold a minimum Year 12 High School Certificate

Why join RACQ?
RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at https\://www.racq.com.au/about-us

Why you’ll love working at RACQ\:
At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one, enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts, Access discounts across RACQ products and partner offer including banking, insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics, take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
• Flexibility that works for real life, our weFLEX approach supports balance, performance and collaboration whether you’re working from home, the office, or a mix of both.

Explore all our employee benefits at https\://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support
We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to [email protected] for a confidential and supportive conversation or visit http\://www.racq.com.au/about/careers/our-recruitment-process

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