Sales Administrator

Overview:

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage X-ray technology, or multiple X-ray technologies to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

As we continue to expand and grow, we are looking for a self-motivated and professional Sales Administrator to join our team. This is a key role as their support to the Sales Team will help achieving targets and deadlines. They will be responsible for ensuring that all orders are processed accurately and in a timely manner whilst delivering an exceptional standard of customer service. This is a busy and fast paced role which would suit someone who has previous sales administration experience. You will be liaising with Sales Managers and Directors but also with various Departments and teams within our worldwide Group. You will make direct contact with customers to answer enquiries and/or resolve order queries so you will need a polite, professional and confident manner.

There is the potential for the right candidate to progress their career into a full sales role by utilising the skills learned in this role.

Responsibilities:

• Working closely with Export Sales Managers/Directors in all aspects of customer and distributor contact providing administrative support from initial enquiries through quotation, order processing and some after sales care.
• Liaising with various departments of our worldwide group for technical queries, order processing and follow up.
• Providing help and problem solving on Sales Orders, amendments and/or cancellations.
• Liaising with Sales Operations/logistics departments to provide order status to customers and/or distributors.
• Managing the upkeep of our opportunity system record using Microsoft Dynamics CRM.
• Help with tenders and basic quote.
• Manage marketing events/exhibitions.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behaviour consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications:

• Diploma/ Degree or comparable experience.
• Commercial background and professional experience.
• 2-3 years of similar work tasks with industrial products.
• Experience with MS Office.
• Strong communication and presentation skills.
• Ability to work under pressure in a fast-paced working environment.
• Fluency in both written and spoken English.
• Resourceful with problem solving skills as need to work independently with minimal supervision.