Sales Account Manager (Food Ingredients / Fully Remote / Penang)

We are looking for a Sales Account Manager to manage key customer accounts, develop new business opportunities, and drive sustainable sales growth across the B2B food manufacturing sector.

KEY RESPONSIBILITIES:

Account Management

• Manage and develop existing customer accounts to achieve sales and revenue targets.
  
• Build and maintain strong, long-term relationships with key customers and decision-makers.
  
• Understand customer requirements and provide appropriate product and ingredient solutions.
  
• Handle customer enquiries, quotations, negotiations, orders and commercial follow-ups.
  
• Monitor customer satisfaction and resolve issues in collaboration with relevant internal teams.
  

Business Development

• Identify and develop new business opportunities within the food manufacturing industry.
  
• Prospect and establish relationships with potential customers, including food manufacturers and food processing companies.
  
• Conduct customer visits, product presentations and business discussions.
  
• Follow up on leads, samples, product trials and sales opportunities through to successful conversion.
  
• Develop and maintain a healthy sales pipeline to support business growth.
  

Market & Product Development

• Monitor market trends, competitor activities and customer requirements.
  
• Identify opportunities for new products, applications and market segments.
  
• Work closely with R&D, Technical, QA and other internal teams to support customer product development and application requirements.
  
• Provide regular sales forecasts, market feedback and account updates to management.
  

Requirements

• Diploma or Degree in Food Science, Food Technology, Business, Marketing, or a related discipline.
  
• 2–5 years of experience in B2B Sales, Account Management or Business Development.
  
• Experience in food ingredients, seasonings, flavours, food additives or specialty ingredients will be highly advantageous.
  
• Experience dealing with food manufacturers, food processing companies or F&B businesses is preferred.
  
• Strong understanding of the B2B sales cycle, including prospecting, customer development, negotiation and closing.
  
• Strong communication, presentation and negotiation skills.
  
• Customer-oriented with strong relationship-building abilities.
  
• Self-motivated, commercially driven and able to work independently.
  
• Willing to travel for customer meetings and business development activities when required.
  
• Possession of a valid driving licence and own transportation is preferred.
  

Benefits

• Competitive basic salary with sales incentives / performance-based rewards.
  
• Opportunity to develop your career within the B2B food ingredients industry.
  
• Exposure to food manufacturers, product development and technical applications.
  
• Opportunity to work with a diverse range of food ingredient and seasoning solutions.